Datadog · Developer tools
Associate Customer Success Manager - Boston
- Boston (Hybrid)
- $68,000 - $90,000 / year
Still open on Datadog's site · checked just now
- Posted
What you'll do
As written by Datadog · Read the original
What You’ll Do
- Identify and qualify opportunities to expand small customers existing Datadog footprint
- Successfully execute full sales cycle for identified upsell opportunities with concentrated book of customers
- Troubleshoot on issues to ensure a positive customer experience and continued product adoption
- Proactively work with customers to find expansion opportunities and increase loyalty and retention
- Collaborate cross-functionally with internal Datadog teams (support, product, finance, and legal)
- Act as advisor to customers to ensure they’re leveraging the solution effectively
Requirements
Who You Are
- Customer-minded, always trying to provide the most value possible
- Driven and motivated by a career in sales with a strong desire to grow a career in customer success
- A strong communicator (written and verbal) with excellent attention to detail
- Experienced in independently negotiating contract terms and overcoming pricing objections for up-sell/cross sell activities
- A self-starter who can multitask and adapt to changing situations
- Strong with time management and feel confident working in a high volume, high velocity role
Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your experience, we encourage you to apply.
Skills
Working languages
English
Salary & benefits
Benefits and Growth
- Best-in-breed onboarding
- Sales training in MEDDIC and Command of the Message
- An inclusive company culture, opportunity to join our Community Guilds
- Intra-departmental mentor and buddy program for in-house networking
- Continuous professional development, product training, and career pathing
- New hire stock equity (RSU) and employee stock purchase plan (ESPP)
- Generous global benefits
Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.
#LI-Hybrid
Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.
Company
Last checked . The details above were extracted automatically; the employer's original posting is the authority.
