Chief of Staff, Delivery Operations

About the Role

Delivery Operations at Mercor is responsible for the end-to-end execution of our human data programs, ensuring projects are staffed, scoped, and delivered on time and at quality for our customers. We're looking for a Chief of Staff to work directly with the VP of Delivery Operations to drive strategic initiatives, keep cross-functional execution tight, and turn priorities into results across a fast-moving org.

This is a high-visibility role for someone who wants operating experience at the center of a growing business, with direct exposure to how a human data delivery org is run.

Reports to VP, Delivery Operations

• Strategic partnership: Act as a thought partner to the VP, helping set priorities, structure decisions, and prepare for key meetings, reviews, and offsites

• Cross-functional execution: Drive projects from strategy to execution, coordinating across Delivery, Recruiting, Ops, Product, and Finance to keep initiatives on track

• Operating rhythm: Build and maintain the operating rhythm of the org, including weekly business reviews, KPI tracking, OKRs, and leadership reporting

• Problem solving: Turn ambiguous problems into structured plans, diagnosing operational bottlenecks and proposing fixes across staffing, throughput, quality, and margin

• Executive communication: Prepare briefings, decks, and analyses for exec and board-level conversations

• Special projects: Own initiatives as they arise, including new program launches, process redesigns, vendor evaluations, and headcount planning

• Force multiplier: Serve as a trusted filter for the VP, triaging what needs their attention versus what can be delegated or resolved directly

Why This Role

You'll sit at the center of one of Mercor's most operationally intensive functions, with a direct line to strategic decision-making and a fast path to broader ownership as the org scales.

What We're Looking For

• 2–5 years of experience in a high-ownership operating role, such as chief of staff, business or strategy operations, management consulting, investment banking, venture, or a startup operating role

• Prior experience in human data, data annotation, RLHF, or AI training data operations

• Strong analytical skills; comfortable building models, structuring ambiguous problems, and drawing conclusions from data

• Excellent written and verbal communication; able to synthesize complex information into clear, concise recommendations

• A bias toward execution; someone who can move from "what should we do" to "it's done" without much hand-holding

• Comfortable operating in fast-changing, high-growth environments with shifting priorities

• A track record of excellent cross-functional collaboration, building trust and aligning stakeholders across teams and orgs