Client Success Manager

The Role

By providing exceptional service from a customer’s very first touch point through to activation and post-campaign analysis, Seedtag aims to provide a pain-free launch process, watchful stewardship, unparalleled insights during flight and a solutions-oriented analysis that optimises toward client KPIs and outcomes. With thorough measurement and reporting to demonstrate the power of our platform including custom recommendations on how a client’s strategy can evolve and improve, the Client Success Manager will become the trusted, consultative partner of brands and agencies looking to leverage cookie-less, privacy-first contextual solutions that drive measurable results.

As Client Success Manager, you will

• During campaigns, design strategies to provide “Next Best Action” for clients that leverage upselling strategy that can improve campaign performance - new products, channels, audience targeting, etc.

• Initiate and execute client campaigns by agreed-upon timelines and budgets in partnership with the Ad Operations team.

• Respond to client inquiries and coordinate internal responses on time.

• Track pod retention rate, campaign success metrics (should aim for >90% KPI attainment), and incremental dollars.

• Achieve Quarterly Incremental Revenue Goals for key accounts inside the book of responsibility.

• Ensure clients receive regular campaign performance reports with detailed metrics and additional insights as per their preferences [e.g., weekly, monthly].

• Monitor campaign performance regularly and make necessary adjustments in partnership with the Ad Operations team.

• Keep clients informed of any changes or issues affecting their campaigns promptly and professionally.

• Conduct post-campaign analysis within one week of campaign completion to identify areas for improvement.

• Escalate unresolved issues to senior management or Adops as necessary, summarising the problem and attempted solutions.

• Hold regular team meetings with necessary stakeholders outside to discuss client accounts, share updates, and collaborate on strategies.

• Leverage internal tools [e.g., Salesforce, Slack, Jira, etc.] for efficient internal communication and task management.

• Maintain a high customer satisfaction score.
  

What You’ll Need to Succeed

• You have 3+ years of Media, Advertising or Technology experience in a sales, marketing or support role, including internships.

• You understand key consumer trends with a focus on digital advertising, privacy and programmatic.

• You have assisted in executing either direct-sold or programmatic advertising campaigns

• You have basic knowledge of DSP and SSP platforms and partners such as DV360, The Trade Desk, LiveRamp, etc.

• You are proficient in Excel and regularly analyze data to generate insights and applicable learnings.

• You excel at building strong relationships with clients, with communication skills being one of your top attributes.

• You have a proven track record of client retention and growth

• You are proficient in English with excellent verbal and written communication skills.

• You have strong relationships with key agencies and clients.

• You are adaptive, organized, and analytical, regularly relying on your resourcefulness to arrive at solutions to ever-arising problems.
  

Why Join Seedtag?

This is a defining moment to join Seedtag, a company that combines scale, ambition, and soul.

Growth & Opportunity: Accelerated, hands-on development with real ownership, global projects, and internal mobility.

Flexibility: We trust you to balance work and life with flexible schedules and a hybrid model; work from home, the office, or wherever you do your best work.

Learning & Development: Access to online learning, continuous training, and optional English or Spanish group classes.

Culture that Cares: Well-being is part of how we work, supported by initiatives like SeedDay, Digital Disconnection, and team-building moments.

Connection & Fun: Global events, offsites, celebrations, and a strong sense of belonging across all Seedtag locations.

Compensation

• Base Salary: $77,000 – $90,000 USD annually

• Target Bonus: $8,000 – $10,000 USD annually

• On-Target Earnings (OTE): $85,000 – $100,000 USD annually

Compensation will be determined based on factors such as skills, experience, qualifications, and business needs.

Additional Perks

• Flexible remuneration plan.

• Program for transit and parking.

• Health insurance: Comprehensive coverage is included.

• Gympass: Access to wellness programs and fitness classes.

• Unlimited Paid Time Off.

• 401K: Seedtag will be making a matching contribution of the first 6% of pay, up to $4,000 per year.