Legora · Legal
Customer Experience Systems Admin
- New York (On‑site)
- Full-time
- $124,000 - $146,000 / year
Still open on Legora's site · checked just now
- Posted
Customer Experience Systems Admin
Legora
What you'll do
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The Role
As the Customer Experience Systems Admin, you’ll own the tools and automations that power Legora’s post-sales organization: Engagement, Solutions & Delivery, and Technical Operations. You’ll administer and evolve our support and customer education systems, including Intercom, Skilljar, Claude, Notion, Clay, Sana, Granola. You'll also build the automations and data connectivity that let those systems work together, and partner with AI Enablement to bring AI tooling into day-to-day workflows responsibly.
This role reports directly to the Head of Global Services and is based in New York City.
Systems ownership & administration
Own day-to-day administration of Intercom, Skilljar, Claude, Notion, Clay, Sana, and Granola, including configuration, implementation, user management, and data integrity.
Serve as the point of contact for tool-related issues escalated from the Post-Sales organization.
Monitor system performance and reliability, and coordinate resolution of complex issues with vendors and internal IT.
Salesforce/CRM administration remains owned by RevOps and is not part of this role
Why This Role
Cross-functional ownership: Own the tools and automations for our cross-functional post-sales organization
Build, don’t inherit: Much of this stack currently lacks a single owner; you’ll define how it’s run rather than inherit someone else’s system.
Direct leadership visibility: Report directly to the Head of Global Services.
Competitive package: Comprehensive salary, benefits, and tools for success.
In-person environment: New York (Union Square) office designed for ambitious builders, with company-provided lunch daily.
Requirements
Who You Are
Systems fluency: Hands-on systems administration experience with support or customer success tooling (Intercom, Zendesk, Clay, Gainsight, or similar).
Project management: You’ve run a tool rollout or migration end to end, from kickoff through adoption, including timelines and stakeholder coordination.
Builder mindset: Comfortable moving between hands-on configuration work and the automation/process design that reduces it over time.
Roughly 4+ years of relevant experience in systems administration, support operations, or CS operations, ideally in B2B SaaS.
Experience with our stack is a strong plus, in order of relevance: Intercom, Skilljar, Claude, Notion, Clay, Sana, Granola.
Salesforce or other CRM experience is a nice-to-have, not a requirement.
This is an individual contributor role; “Manager” reflects ownership of the systems function rather than people management.
Skills
Working languages
English
Salary & benefits
Benefits & Perks
We invest in our people with a comprehensive, thoughtfully designed benefits package:
Additional Perks
Pre-tax commuter benefits
Life Insurance + STD/LTD
401(K) with generous company match
Unlimited PTO
Robust voluntary benefits, including identity protection (via Aura), legal coverage via MetLife, pet savings programs, and more
Company
Last checked . The details above were extracted automatically; the employer's original posting is the authority.
