Mirakl · Retail and e-commerce
Customer Success Consultant, B2C
- London
Still open on Mirakl's site · checked just now
- Education
- Master's degree
- Posted
What you'll do
As written by Mirakl · Read the original
1. The Team You'll Join
You'll be part of our B2C UK Customer Success team led by Jessica Winward, Senior Customer Success Consultant. The team consists of around 5 Consultants based across Munich and London, covering a portfolio of B2C accounts in the DACH and UK regions. Together, you'll be ensuring each client's marketplace reaches its full performance potential — acting as the strategic backbone behind their growth.
2. Your Impact
- Serve as the strategic and functional point of reference for B2C clients across both project and run phases — running tailored workshops with C-level stakeholders, shaping marketplace strategy, and keeping projects firmly on track to go-live.
- Build personalised post-launch action plans with each client, lead data-driven business reviews, and translate KPI analysis into concrete growth recommendations for marketplace teams and senior leadership.
- Define seller and customer strategies, benchmark against leading global marketplaces, and leverage the latest e-commerce trends and Mirakl product features to continuously drive client performance.
- Work cross-functionally with Mirakl's Business and IT teams to anticipate risks early, align on priorities, and ensure clients extract maximum value from the platform.
- Embed AI into your daily workflows — testing agents, providing structured feedback, and applying critical thinking to push the boundaries of how the team operates.
Requirements
3. What You'll Bring to the Role
Experience:
- 18 to 24 months of experience in at least one of the following: management consulting, a business role within an e-commerce company or online marketplace (B2C), or Customer Success in B2B Enterprise SaaS — marketplace or digital commerce experience is a strong plus
- Proven track record of influencing and guiding senior stakeholders, including C-level, in a client-facing environment
- Master's degree in Business, Management, Finance, or a related field
Skills:
- Analytical and data-driven thinking: comfortable building business cases, interpreting KPIs, and turning data into actionable recommendations
- Senior stakeholder management and influence
- Strategic business advisory and structured problem-solving
- Strong written, verbal, and presentation communication
- AI literacy with a critical mindset — you already use AI tools and are curious to go further
Skills
Working languages
English
Salary & benefits
6. Compensation, Perks & Benefits
- Pay Range: Competitive — to be discussed during the recruiter interview
- Perks & Benefits:
- 25 days of paid annual leave, excluding UK bank holidays
- Private healthcare with AXA
- 50% reimbursement of commuting costs within TfL zones
- Team lunch every Tuesday, ordered via Just Eat
- Pension scheme with Nest
- 4 days per week in our London office
Company
Last checked . The details above were extracted automatically; the employer's original posting is the authority.
