Customer Success Manager (Remote-USA)

What we are looking for

• Experience: 5+ years in a customer success, client-facing, or account management role, ideally in a SaaS or legal technology environment.

• Professionalism: Polished communication and presentation skills, with the ability to confidently engage senior legal professionals.

• Legal Expertise (Nice to Have): A Juris Doctor (J.D.) or prior experience practicing law is highly preferred, demonstrating an in-depth understanding of legal workflows and client needs.

• Tech-Savvy: Comfortable navigating and explaining complex software, with a keen intellectual curiosity and passion for emerging technologies, including AI and Large Language Models (LLMs).

• Strategic & Self-Directed: A proactive and entrepreneurial mindset, with the ability to thrive in a dynamic "startup/scale-up" environment where you will help build processes rather than simply follow a pre-existing playbook.

• Detail-Oriented: A meticulous approach to managing tasks, timelines, and client requests.

• Responsive & Reliable: Ability to effectively manage a book of business and multiple clients, ensuring prompt and thoughtful communication.

• Global Collaboration: Ability to work effectively within our dynamic international environment which requires a degree of flexibility to accommodate regular meetings and real-time collaboration across different time zones (including Europe).