Teamtailor · Enterprise software
Customer Support Agent - Dutch/English Speaking
- Stockholm (Hybrid)
Still open on Teamtailor's site · checked just now
- Posted
What you'll do
As written by Teamtailor · Read the original
About the Role!
As a member of our Customer Support team, you’ll be the voice of Teamtailor, helping users and making sure they have a great experience every time they reach out. We're proud of our fast response times (average 2 minutes) and a 98% customer satisfaction score. 🤩
Your mission? Deliver exceptional support, solve real problems, and make sure our customers leave every interaction with a smile.
Responsibilities!
💬 Provide friendly, fast support via live chat (Intercom), email, and occasionally by phone
🧩 Troubleshoot technical issues and collaborate closely with our tech team to solve complex cases
📢 Gather and share customer feedback with our product team
🐛 Identify, verify, and report bugs - and keep customers in the loop
📚 Create helpful self-service content (FAQs, guides, etc.)
🤝 Build strong relationships by being proactive and genuinely helpful
Requirements
What We’re Looking For!
💬 You're fluent in Dutch and English, written and spoken
💡 You bring solid experience in customer support (bonus if it’s in SaaS)
🔍 You think analytically and enjoy learning new things
🧠 You’re a natural problem-solver who feels at home with tech
🌟 You take pride in delivering excellent service and making things easier for others
Skills
Working languages
Dutch, English
Salary & benefits
What You’ll Get!
🏖 25 days of paid vacation
🧘 A healthy work-life balance
📚 Opportunities to grow your skills and learn new ones
🧑🤝🧑 A supportive, friendly team + fun social events
💻 Your own starter kit - MacBook, iPhone & Teamtailor swag!
Let’s team up to build a customer experience that stands out around the world. We can't wait to meet you!
This is role based in our Stockholm Office with remote work opportunities after 6 months.
Company
Last checked . The details above were extracted automatically; the employer's original posting is the authority.
