Director - Sales Operations Americas

Sales has accurate, current product availability and delivery timelines, and customers are told when product ships and arrives.

Every new Americas customer follows a documented onboarding process with clear handoffs to Global Finance and Operations.

The weekly Americas Business Meeting runs on one trusted set of revenue and pipeline metrics, and forecasts are consistently reliable.

CRM data is clean and consistently used, and a published roadmap guides tool and process investments, with Americas input reflected in global CRM and onboarding processes.

10+ years in sales operations, revenue operations, or supply chain and fulfillment operations at a B2B technology company; semiconductor or hardware experience strongly preferred.

Experience scaling sales operations in a growth company, ideally having seen the business grow from small to large, or having worked at both a scale-up and a large company.

Hands-on experience managing product logistics, including inventory, international shipping, and customs and trade compliance.

Proven experience with CRM stacks and administration (Salesforce preferred), including forecasting, pipeline management, and reporting. Exposure to a range of CRM platforms and integrated sales tools is a bonus.

Experience building and running customer onboarding or order-to-cash processes alongside finance and operations teams.

Strong analytical skills with the ability to turn data into clear insights and decisions for executives.

Excellent communication skills, comfortable engaging customers directly and collaborating across time zones with teams in Europe.

A builder's mindset: structured, hands-on, and able to drive change in a fast-growing, matrixed organization.

Bachelor's degree in business, operations, engineering, or a related field; MBA a plus.