Field Deployment Engineer Lead

About the Role

As Field Deployment Lead, you are the senior technical authority on-site for the deployment of our advanced technology systems. You own end-to-end system functionality across hardware and software, lead a team of deployment engineers, and serve as the primary expert operator and trainer — driving customer teams to full operational autonomy. This role combines deep technical ownership with field leadership and a direct customer-facing responsibility in high-stakes environments.

Responsibilities

• Deployment Leadership: Lead on-site deployment of technical systems — including core hardware units, ground infrastructure, and control software — from site survey through customer acceptance.

• Technical Authority: Own end-to-end system functionality in the field across hardware and software layers; serve as the senior escalation point for technical issues.

• Team Management: Guide and coordinate a team of Field Deployment Engineers; ensure execution quality, task allocation, and team development on-site.

• Commissioning & Acceptance: Oversee system configuration, testing, and validation; own the acceptance process through to customer sign-off.

• Operator Training: Deliver expert-level training to customer teams on system operation, maintenance, and troubleshooting — driving autonomy and operational readiness.

• Troubleshooting & Escalation: Diagnose and resolve complex hardware, software, and integration issues in the field; escalate unresolved blockers with structured documentation.

• Cross-functional Coordination: Act as the primary field interface with engineering, programme, and product teams; relay field findings to support iteration and improvement.

• Documentation: Produce rigorous deployment, acceptance, and training documentation; maintain structured records of site configurations, issues, and resolutions.

Candidate Requirements

• 5+ years of experience in field deployment, systems integration, or technical commissioning on enterprise-grade or complex electronics systems.

• Demonstrated experience leading a team of engineers in field or operational environments.

• Hands-on experience with hardware/software integration in operational environments — experience with complex integrated sensing or control systems is a strong plus.

• Strong systems-level understanding: ability to troubleshoot and own resolution across hardware, software, and connectivity layers.

• Proven ability to train and bring customer teams — including technical end-users — to operational autonomy on complex systems.

• High degree of field autonomy and composure in high-stakes, time-sensitive environments.

• Detail-oriented with strong documentation and organisational skills.

• Comfortable with a dynamic schedule requiring frequent international presence.

• Fluency in English required; French and Arabic is a plus.

We look forward to hearing how you can help shape the future of autonomous defense systems at Harmattan AI.