Head of Order to Cash

About the Role

We are looking for an experienced Order to Cash Lead to own and scale our end-to-end billing operations across both enterprise subscription and consumption-based (usage) billing models. This role is critical in ensuring accurate, timely, and compliant billing while driving operational excellence across the entire Order-to-Cash (O2C) lifecycle.

The ideal candidate is a hands-on billing operations leader with deep expertise in enterprise SaaS billing, usage-based billing, and financial operations. You will partner closely with Revenue Operations, Revenue Accounting, Sales Operations, Deal Desk, Product, Engineering, Customer Success, and Finance to build scalable processes that support rapid business growth.

This role also requires experience supporting external financial audits, implementing strong internal controls, and working in SOX-compliant environments.

You will be successful if you can

• Deliver greater than 99.9% billing accuracy.

• Ensure timely monthly invoice generation and operational excellence.

• Reduce billing exceptions through automation and process improvements.

• Support efficient financial close activities.

• Successfully support internal and external audits.

• Build scalable Order-to-Cash processes that enable company growth.

• Foster strong partnerships across Finance, Revenue Operations, Revenue Accounting, Sales, and Engineering.

Required Qualifications

• Bachelor's degree in Accounting, Finance, Business, or a related field.

• 8+ years of experience in Billing Operations, Revenue Operations, Finance Operations, or Order-to-Cash functions.

• Deep expertise managing both enterprise subscription billing and consumption/usage-based billing models.

• Strong knowledge of the complete Order-to-Cash lifecycle.

• Experience supporting ASC 606 revenue recognition and partnering with Revenue Accounting.

• Experience supporting Big Four external audits and operating within SOX-controlled environments.

• Strong understanding of billing controls, reconciliations, and financial operations.

• Experience with billing and financial systems such as Salesforce, CPQ, NetSuite, Orb and Netsuite.

• Advanced Excel and analytical skills with the ability to identify trends, reconcile data, and improve operational performance.

• Excellent communication, project management, and cross-functional collaboration skills.

Preferred Qualifications

• CPA or equivalent accounting background.

• Experience in high-growth SaaS, cloud infrastructure, or AI companies.

• Experience implementing or scaling billing platforms and ERP systems.

• Familiarity with API-based metering and usage billing architectures.

• Experience with SQL, Looker, Tableau, or Power BI.