Head of Process & Controls - Finance and Operations

What Success Looks Like

The Head of Process & Controls will transform the operating environment in three stages:

1. Build the foundation
Establish clear processes, ownership, controls, authoritative data, operating standards, and system accountability.

2. Clean up and stabilize
Eliminate fragmented workflows, recurring discrepancies, unnecessary manual activities, inconsistent data, and control gaps.

3. Automate and scale
Deploy automation and AI so routine activities, reconciliations, validations, and exception detection occur with minimal manual intervention.

Qualifications

• 10+ years of experience in process transformation, controllership, finance operations, business operations, internal controls, or related disciplines.

• Significant leadership experience building or transforming complex, cross-functional processes.

• Demonstrated experience establishing process foundations in environments with immature, fragmented, or rapidly evolving workflows.

• Strong expertise in Order-to-Cash and Purchase-to-Pay processes.

• Experience designing financial and operational control frameworks in technology, cloud infrastructure, SaaS, hyperscale infrastructure, or other consumption-based businesses.

• Strong understanding of usage-based billing, metering, reconciliation, pricing, and consumption economics.

• Track record of simplifying processes and reducing manual work through automation.

• Experience partnering with Engineering, Data, Product, Finance, Accounting, and Procurement organizations.

• Strong knowledge of ERP, billing, procurement, data, and financial systems.

• Experience designing automated reconciliations and exception-management processes.

• Familiarity with AI-enabled workflow automation, anomaly detection, and intelligent operations.

• Familiarity with SOX, financial reporting controls, audit requirements, and accounting processes.

• Ability to understand complex data flows and translate technical workflows into scalable business and financial processes.

Preferred Experience

• Experience operating in a high-growth AI, cloud infrastructure, hyperscaler, or technology company.

• Experience with consumption-based revenue and cost models.

• Familiarity with cloud providers and AI infrastructure vendors.

• Experience implementing or scaling usage metering, billing, FinOps, procurement, reconciliation, or workflow platforms.

• Experience leading large-scale process clean-up, transformation, and automation programs.