IT Support Apprentice

About the Role

As an IT Support apprenticeship at Harmattan AI, you are the local first point of contact for colleagues in Paris. You handle onboarding and offboarding, hardware, software access and everyday requests, following the procedures set by the central IT team. As the company grows, you also help improve the service through small automation projects.

Responsibilities

• Provide day-to-day local IT support to Harmattan AI colleagues, resolving standard requests quickly and courteously.

• Handle employee onboarding and offboarding, including hardware and software access requests.

• Prepare, configure and deploy laptops and mobile phones, and keep the equipment inventory up to date.

• Follow the standard operating procedures documented by the central IT team, flagging gaps or improvements.

• Log, track and close every request in the ticketing system with clear, accurate updates.

• Contribute to small IT projects and automation initiatives that improve the service to end users.

• Work closely with the IT team and escalate complex issues with the right context.

Candidate Requirements

• Currently enrolled in an IT-related program (BTS, engineering school or university).

• Good understanding of IT fundamentals, such as laptop configuration and basic troubleshooting, plus basic development skills.

• Strong sense of service and a welcoming attitude towards users of all technical levels.

• Rigor and thoroughness in following procedures and documenting your work.

• Genuine interest in IT and AI, ideally shown through a personal project; prior IT experience is a plus but not required.

• Full commitment to Harmattan AI’s mission, vision and growth, with a willingness to go the extra mile.

• Professional proficiency in English (B2 minimum).

We look forward to hearing how you can help shape the future of autonomous defense systems at Harmattan AI.