IT Support Engineer

About the role

We’re looking for an IT Support Engineer based out of our New York office. This is a hybrid role - 4 days per week on-site and one day working from home.

• Device lifecycle management: assist with laptop procurement, setup, returns, and secure wiping

• Office IT support: provide on-hand support to our colleagues in our New York office, as well as support with expansions and/or office buildouts

• AV support: ensure meeting rooms and AV equipment are running reliably

• End-user support: be the first point of contact for the team by logging, prioritising and resolving support tickets in a timely manner, keeping end users informed throughout.

• Onboarding: run IT onboarding calls for new joiners

• New IT projects: contribute to IT initiatives

• Automation and tooling: build automations and Slack bots to streamline repetitive work

• Documentation: write and maintain clear internal IT documentation and guides (fixes, processes and playbooks) to continue building out our internal knowledge base

What you bring

• A friendly, end-user focused attitude. You genuinely enjoy helping people solve problems.

• Strong organisational skills, attention to details and a proactive mindset.

• Solid IT fundamentals (macOS, iOS and Android Operating systems, networking basics, SaaS tooling, AV systems etc.)

• Hands-on experience with an MDM platform (Jamf, Kandji, Fleet or similar)

• Experience with Okta (or similar IdP) and understanding of access management principles, SSO, MFA and user/group management.

• A willingness to learn new tools and technologies quickly

• Clear written and verbal communication skills with a knack for writing helpful documentation.

Bonus

• Prior experience in a high growth / startup environment

• Experience in a customer or public-facing role

• Experience with Agentic AI tooling

• Familiarity with bash scripting

What we offer

• Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.

• Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.

• Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.

• Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.

• Annual team offsite: Each year, we bring your entire team together in a new location - past offsites have included Croatia, Italy and Cancún

• Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.

What we offer

At ElevenLabs, our biggest reward is shaping that future of voice technology. In addition, we offer:

• Stock options; we want you to have ownership in the company and share the successes that lie ahead. That’s why we offer early employees stock options as part of their compensation package.

• Extraordinary team; we favor ambitious, smart people striving for outsized impact. You’ll work on the state of the art surrounded by people with extraordinary skills and positive attitudes.

• We offer competitive compensation and stock options. We are open to candidates of varying seniority. Given the broad range, we'll be happy to discuss specific salary details during our initial conversation.

• Annual company off-sites; the last ones were in Croatia, Portugal and Switzerland.

This position will be 4 days on-site in our New York office.

We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or other legally protected statuses.