IT Support Specialist

The day-to-day

• Provide technical support to end-users via Slack, email, and in-person troubleshooting hardware, software, identity, and connectivity issues across macOS, Windows, and iOS.

• Own and triage tickets in Jira Service Management, ensuring timely resolution, clear communication, and appropriate escalation of complex issues to the IT Engineering team.

• Manage the full user and device lifecycle: onboarding, offboarding, joiners/movers/leavers, MDM enrolment, account provisioning, and access reviews.

• Proactively maintain local video conferencing hardware, meeting rooms, printers, and other office IT, and provide hands-on support for company events and town halls.

• Administer day-to-day operations in Microsoft 365 (Entra ID, Exchange, SharePoint, Teams) and other SaaS tools used across Helsing.

• Build and maintain documentation, runbooks, and self-service knowledge content to scale the team's impact.

• Identify recurring issues and partner with IT Engineering to design longer-term fixes and automations

You should apply if you

• Have 3+ years of experience in an IT support role, ideally including L2/L3 responsibilities in a fast-moving environment

• Have hands-on experience supporting macOS, Windows, and iOS, and a solid grasp of identity, endpoint, and SaaS troubleshooting.

• Enjoy solving technical problems, are eager to learn new technologies, and have a genuine passion for helping others succeed.

• Can prioritise and manage multiple competing tasks calmly in a dynamic environment.

• Bring a proactive mindset. You spot and resolve potential issues before they become outages or tickets.

• Bring a customer-first attitude with strong communication skills and a focus on delivering an excellent user experience.

• Your personal values match ours: ownership, initiative, dedication to mission, speed, and inclusiveness.

• Feel strongly about the right of democracies to defend their sovereignty through the fielding of capabilities that bolster deterrence and decisive action.

Note: We operate at an intersection where women, as well as other minority groups, are systematically under-represented. We encourage you to apply even if you don’t meet all the listed qualifications; ability and impact cannot be summarised in a few bullet points.

Nice to have

• Experience working with M365, more specifically Entra ID, Exchange and SharePoint.

• Experience working with Mobile Device Management tools like Intune, Jamf and JumpCloud.

• Experience working with PowerShell or Python to automate workflows.

• Hands-on experience with networking concepts like Zero Trust and VPN troubleshooting.

• Experience working in a fast-growing startup or a high-paced, dynamic environment.

What we offer