Lead Banking Operations - Debt Collection

Map, then rebuild our collection flow: You’ll learn how debt collection works at Qonto today, then spot what’s missing and build it.

Own the debt collection rate: You’ll use data and AI tools to turn daily KPIs into initiatives that push the rate up.

Lead and grow your team: You’ll organise the team’s daily work and set up the rituals that help everyone improve.

Steer our external partners: You’ll set objectives for our recovery provider and BPO, and hold them to account on quality and results.

Shape new credit products early: You’ll join Risk and Product workshops so that collection is built into the new features coming with our banking license.

Hands-on recovery experience: You’ve made debt collection calls yourself, and you’re at ease handling a tough conversation with a client.

Team leadership: You’ve managed a team working in debt collection, customer care or another phone-based activity.

Data fluency: You’re comfortable with numbers and use them to decide what to fix next.

Builder mindset: You enjoy starting from a blank page and bringing structure where things are unclear.

AI-curious: You already use AI tools in your work and want to explore how they can change debt collection.

A real build: Debt collection is one of our priorities, and there’s still a lot to create.

Direct P&L impact: Every euro your team recovers protects Qonto’s finances, and millions are at stake each year.

A team that grows with you: You’ll start with a small team which will grow as the activity scales.