Lead Country Commercial Manager for Payments UK

ABOUT THE ROLE

The Banking Payments team is responsible for driving engagement, usage and commercial performance across Tide’s banking payment products and member payment journeys.

We are looking for an exceptional Lead Country Commercial Manager to drive growth and commercial performance across Banking Payments in the UK. This role sits at the heart of Tide’s Payments organisation and will work cross-functionally with Product, Finance, BI, CRM, Operations and Member Success teams to accelerate payment usage, optimise member journeys and deliver strategic commercial initiatives.

This role requires a highly commercial and analytical operator who can translate data and member insight into actionable strategies, campaigns and product opportunities.

Revenue Ownership & Forecasting

Partner closely with Finance and key stakeholders to set, track and refine commercial projections for Banking Payments, ensuring clear accountability against revenue and engagement targets.

Within 12 months, this role would

• Establish dedicated commercial ownership for Banking Payments
• Improve payment engagement and usage metrics
• Accelerate commercial experimentation and CRM activity
• Improve visibility and forecasting of Banking Payments performance
• Support successful launches of Banking Payment initiatives
• Strengthen alignment across Product, CRM, Finance and Operations
• Increase focus on member payment journeys and behaviours
• Create additional leadership bandwidth across Cards and Payments

WHAT WE ARE LOOKING FOR

• Strong commercial acumen with experience driving measurable business impact
• Proven experience managing commercial performance within payments, fintech or banking
• Strong analytical mindset with ability to translate insights into execution plans
• Experience delivering GTM and lifecycle engagement strategies
• Excellent stakeholder management and cross-functional collaboration skills
• Strong project management capabilities within fast-paced environments
• Self-starter mentality with high ownership and accountability
• Experience working closely with Product, CRM, Finance and BI teams
• Ability to operate strategically while remaining execution-focused

What you’ll get in return

• Competitive salary 
• Vitality Health Insurance, with a proactive focus on mental and physical wellbeing
• Hundreds of perks and discounts through Vitality Health Insurance (fitness watches, Waitrose cashback, gym membership etc.)
• 24/7 Employee Assistance Programme
• 25 days holiday with the ability to buy extra days
• Professional L&D budget per year
• Referral bonus when you bring your friends to join Tide 
• Access to ‘salary sacrifice’ benefits such as Cycle to Work scheme and pension contribution
• Spacious brand new office in Liverpool street with an all-day snacks bar
• Enhanced family-friendly leave
• 24 hours paid volunteering time off per year
• Hybrid working model in London 
• Monthly team socials (we’ve had themed bingo, online cocktail making sessions, wellbeing challenges and themed virtual pub quizzes)
• Sabbatical leave