Manager, Critical Facilities Operations - Memphis

RESPONSIBILITIES

• Lead, mentor, and develop a team of Facilities Operations Supervisors and Technicians, fostering a culture of excellence, accountability, collaboration, and continuous improvement
• Own the overall maintenance, monitoring, troubleshooting, and performance of data center infrastructure, including HVAC, power distribution, UPS, generators, and environmental systems
• Develop, implement, and continuously optimize preventive and predictive maintenance programs, equipment calibration strategies, and system performance KPIs
• Create, refine, and enforce standard operating procedures (SOPs), emergency response plans, and change management processes to drive operational consistency and excellence
• Ensure full compliance with safety regulations, industry standards, and internal policies; champion a strong safety culture across the facilities team
• Partner closely with engineering, procurement, construction, and operations teams to streamline equipment intake, installation, commissioning, and lifecycle management
• Oversee inventory, asset management, and spare parts strategy using internal applications, ensuring accurate tracking, forecasting, and cost control
• Manage critical equipment maintenance, repairs, and capital projects, ensuring timely resolution, rigorous documentation, and root-cause analysis
• Lead cross-functional initiatives to enhance operational efficiency, reduce downtime, and improve energy and resource utilization
• Own vendor relationships, service contracts, and performance management for critical facilities support
• Provide 24/7 on-call leadership and drive rapid, effective response to critical facilities incidents
• Develop and manage operational budgets, forecasts, and resource planning for the facilities team

BASIC QUALIFICATIONS

• Bachelor’s degree in mechanical, electrical, or an engineering field
• 7+ years of experience managing critical facilities systems, including power, cooling, and environmental controls in data center or mission-critical environments
• 5+ years of people leadership experience in critical facilities or technical operations environments, including direct management of supervisors or technical teams

PREFERRED SKILLS AND EXPERIENCE

• In-depth knowledge of electrical, mechanical, and HVAC systems in data centers
• Proven track record of leading facilities infrastructure projects from planning through execution
• Proficiency with building management systems (BMS), environmental monitoring tools, and computerized maintenance management systems (CMMS)
• Strong prioritization, time management, and decision-making skills under pressure
• Ability to thrive in a fast-paced, high-stakes environment while maintaining rigorous attention to detail
• Experience programming or deeply configuring PLC-based control systems and advanced Building Management Systems
• Project Management Professional (PMP) certification or equivalent
• EPA Universal Refrigerant Certification (EPA 608 Technician)
• Experience managing operational budgets and capital expenditure projects in a data center environment
• Prior experience scaling facilities operations in a high-growth technology or mission-critical setting

ADDITIONAL REQUIREMENTS

• Must pass pre-employment and annual post-employment background checks
• Ability to lift up to 35 lbs unassisted
• Comfortable working at heights up to 50 feet with appropriate safety gear
• Ability to work in environments with exposure to noise
• Physical dexterity to perform job functions in confined spaces
• Availability to work evenings and weekends based on site operational needs; flexibility is required
• Valid driver’s license