Manager, Supercomputer Site Reliability Engineering - Memphis

RESPONSIBILITIES

• Serve as the senior operational authority for the SRE organization and represent production reliability concerns in engineering and leadership discussions
• Lead integrated Supercompute systems engineering reliability team responsible for reactive and increasingly proactive cluster and facilities health and reliance initiatives
• Build out the site reliability engineering sub-teams: compute hardware failure analysis, software tools, cluster monitoring, and integrated site reliability engineering
• Drive operational superiority
• Define SRE organizational structure and develop culture of 24/7 operational excellence
• Physics limit anomaly response times and robust proactive health processes
• Define on-call responsibilities, incident management protocols, leadership structure, and communication discipline
• Develop training schemes for tough, competent, and disciplined monitoring and response teams
• Establish clear operational interfaces with Datacenter Operations, engineering teams, vendors, and other service owners
• Own vendor oversight and accountability mechanisms
• Drive mean time to repair toward physics limits
• Define and continuously improve operational procedures and analysis documentation mechanisms with strong emphasis on intelligent automation
• Lead robustification of documentation workflow
• Ensure efficient signal to noise in execution
• Define operational targets, health indicators, alerting standards, and incident severity definitions that facilitate measurable team performance insights and accountability mechanisms
• Drive high technical standard for hardware root cause analysis and remediation teams ensuring industry-leading hardware failure diagnostic expertise
• Integrate with platform engineering teams to develop sophisticated hardware and system understanding to drive high operational reliability
• Drive repeat hardware issues to a minimum and lead automation efforts to eliminate manual overhead for unavoidable remediation needs

BASIC QUALIFICATIONS

• Bachelor’s degree and 3+ years of experience working in a large scale operations with 2+ years leading people leaders of technical teams; OR 10+ years of experience working in a large scale operations with 5+ years leading people leaders of technical teams

PREFERRED SKILLS AND EXPERIENCE

• Proven ability to lead large, multi-site, 24/7 operations organizations in fast-paced, high-responsibility settings
• Deep expertise in server hardware, cluster reliability, and data center technologies, from deployment through lifecycle management
• Experience supporting compute-heavy environments like AI, machine learning, or high-performance computing at scale
• A track record of owning uptime, Service Level Agreements, or reliability metrics for large compute clusters
• Experience leading site reliability engineering or equivalent reliability-focused teams, including root cause analysis and procedure ownership
• Strong analytical skills and the ability to explain technical concepts clearly to diverse audiences, from technicians to executive and tenant partners
• A history of partnering with vendors at scale, driving mean time to repair down, and scaling operations across multiple sites
• Familiarity with tooling and automation (e.g., Jira, Python, Bash) used to monitor cluster health and improve team efficiency
• Enthusiasm for SpaceXAI's mission to accelerate human discovery and unravel the universe
• Ability to thrive in a dynamic, mission-focused environment with on-call ownership of cluster-impacting events

ADDITIONAL REQUIREMENTS

• Willingness to travel frequently to data center locations to support operations across sites
• Physical capability to handle data center tasks, including lifting up to 50 lbs unassisted, standing for long periods, and occasional ladder use
• Must be willing to work extended hours and/or weekends as needed