Medical Operations - DACH (m/f/d)

About the Role

At Tandem, we're helping clinicians reclaim their time and focus on what matters most: patient care. As part of the Medical Operations team, you'll use your clinical experience and your drive for innovation to power the adoption and evolution of Tandem's clinician co-pilot in healthcare settings across the DACH region.

This is a high-impact, multifaceted role ideal for someone with a clinical background, commercial acumen, and a passion for technology. You’ll act as a bridge between users and internal teams - supporting clinicians, optimizing onboarding, and shaping product development. Whether demoing Tandem to prospects, managing clinical incidents, or refining AI prompts, you’ll play a key role in building the future of healthcare.

What You Will Do

• Guide clinicians through onboarding, training, and day-to-day support via tools like Intercom.

• Ensure clinicians are getting the most out of Tandem, solving problems and gathering feedback for continuous improvement.

• Build templates and prompts, and contribute to ongoing refinement of Tandem’s AI assistant.

• Run live product demos for prospective clients and support commercial efforts.

• Log and manage clinical safety incidents and optimise internal operations to scale safely.

• Work closely with product, engineering, and commercial teams to ensure smooth rollout and workflow integration.

• Represent Tandem at conferences, events, and workshops, sharing our vision with clinicians and stakeholders.

What You Bring

• Clinical experience in a healthcare setting (e.g. general practice, hospital ) post studies

• Some experience in consulting, corporate, or startup environments.

• A passion for technology, AI, and its potential to transform healthcare.

• Excellent communication and collaboration skills - comfortable working with clinicians, engineers, and commercial teams.

• Native in German and fluent in English, with excellent communication skills.

• Strong organisational skills and a process-driven mindset.

• A strong sense of ownership and initiative coupled with a proactive and curious approach

• Willingness to work flexibly, travel as needed, and step up during critical moments.
  

Bonus Points

• Familiarity with prompting and large language models (LLMs).

• Experience working in a healthtech or SaaS company.

• Exposure to regulatory standards in DACH or EU (e.g. clinical safety, digital health compliance).

• Experience running implementation projects or customer-facing rollouts.