Medical Operations - Global

About the Role

We’re building the clinical co-pilot of the future - empowering clinicians, enhancing care delivery, and scaling impact. As part of our Global Medical Operations team, you’ll play a pivotal role in rolling out Tandem’s AI clinical operating system to some of the most influential healthcare organisations worldwide.

This is a highly visible, global role where you’ll engage directly with executives, medical leaders, and end-users. You’ll bring clinical insight into how our tools are implemented on the ground - from onboarding new organisations and refining workflows to shaping the product through continuous feedback. You’ll be at the forefront of transforming healthcare delivery, ensuring Tandem becomes an indispensable part of daily patient care for clinicians across the globe.

What You Will Do

• Lead live product demos for prospective clients and support global commercial efforts.

• Design and adapt workflows and templates for diverse markets and large-scale customers.

• Partner with product, engineering, and commercial teams to deliver smooth rollouts and seamless workflow integration.

• Represent Tandem at international conferences, workshops, and customer events.

• Guide clinicians through onboarding, training, and day-to-day support.

• Troubleshoot and solve problems to ensure clinicians get maximum value from Tandem.

• Build templates and prompts, contributing to the ongoing evolution of Tandem’s AI assistant.

• Manage clinical safety incidents and optimise internal operations for safe scaling.

What You Bring

• Clinical experience in healthcare (e.g. general practice, hospital, private practice).

• Exposure to consulting, corporate, or startup environments.

• A passion for technology, AI, and their potential to transform care.

• Strong communication skills — equally comfortable with executives, engineers, and frontline clinicians.

• Organisational strength and a process-driven mindset.

• Ownership, curiosity, and initiative in a fast-paced environment.

• Flexibility to travel up to 25% and step in during critical moments.

• Multilingual skills (highly valued).

Bonus Points

• Experience with prompting or large language models (LLMs).

• Background in healthtech or SaaS.

• Familiarity with EU clinical safety or digital health regulations.

• Track record in implementation projects or customer rollouts.

Benefits

• Competitive salary & company stock options

• 25 days/year of paid vacation

• 5,000 SEK wellness allowance (friskvårdsbidrag)

• Social and team-building activities (off-sites, after works, winter/summer parties)

• An opportunity to make a real positive impact in the world of healthcare

• Work with some of the best minds in AI, healthcare, and engineering.

We review our benefits packages on a regular basis and might modify our benefits from time to time.