Operations Manager, Product & Engineering (Incident Operations)

What you’ll do

• Run the operating cadence for Product & Engineering incident response teams: own planning cycles, workflows, initiative tracking, and sprint planning

• Design and optimize key processes like retrospectives, team syncs, and engineering demos to drive clarity and velocity

• Build and maintain operational artifacts such as roadmaps, planning docs, capacity trackers, dashboards, and retros that keep everyone informed and aligned

• Coordinate cross-functional initiatives that span Product, Eng, Legal, Security, and Ops teams—driving alignment, timelines, and accountability

• Partner with Eng and Agent Development leadership to create scalable frameworks for goal-setting, prioritization, and execution

• Analyze operational data and team feedback to identify friction points and implement systems that improve execution and outcomes

What you’ll bring

• 6-8+ years of experience in Product Operations, Business Operations, or Technical Program Management in a high-growth, product-led company

• Proven track record building and scaling operational processes from scratch

• Highly organized and methodical; you bring rigor, structure, and momentum to ambiguous situations

• Excellent written and verbal communicator—clear, succinct, and persuasive across stakeholders and levels

• Comfortable using tools like Linear, Figma, Google Drive, or similar to create systems that stick

• Strong analytical instincts with proficiency in Excel/Sheets; SQL or dashboard experience is a plus

Even better…

• Experience at an early-stage startup or scaling an engineering org

• Familiarity with incident response and site reliability process, vendors, and oncall management

• Background in product management, engineering, or consulting/strategy with deep operational exposure

What we offer

We want our benefits to reflect our values and offer the following to full-time employees:

• Flexible (unlimited) paid time off

• Medical, dental, and vision benefits for you and your family

• Life insurance and disability benefits

• Retirement plan dependent on country of employment

• Parental leave

• Fertility and family building benefits through Carrot

• Lunch, as well as delicious snacks and coffee to keep you energized 

• Discretionary benefit stipend giving people the ability to spend where it matters most

• Free alphorn lessons

These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.