Operations Specialist, Supercompute - Memphis

RESPONSIBILITIES

• Staff a 24/7 rotation that owns incident management end to end, from customer impact (internal Grok teams and external data hall tenants) back to the facility
• Hold central control authority: determine what compute is impacted or drained and own the system-wide response
• Own day-to-day site sustainment operations, including resolving issues impacting rack-level compute
• Disposition daily issues across both Site Ops (compute) and Fac Ops (power and cooling)
• Lead acceptance and deployment testing campaigns to bring new data halls fully online
• Develop production scripts and automation for new data hall bring-up, and build the automation behind the NOC Bot
• Develop and maintain manufacturing-planning-style work instructions so technicians work more efficiently and safely
• Own and document the live, changing state of data hall operation as new halls come online
• Enable Site Ops and Fac Ops technicians to do their jobs more efficiently and safely to increase GPU uptime

BASIC QUALIFICATIONS

• High school diploma or equivalency certificate and 2+ years of experience in datacenter, critical facilities, HPC, or large-scale operations

PREFERRED SKILLS AND EXPERIENCE

• Associate's or bachelor's degree in a technical field
• System-level knowledge of datacenter sites spanning compute, network, power, and cooling
• Experience owning or running incident response in a 24/7 operations environment
• Specialized troubleshooting skills across rack-level compute and facility systems
• Experience with deployment engineering, commissioning, or acceptance testing of new data halls or clusters
• Production scripting and automation experience (e.g., Python, Bash)
• Experience writing work instructions, procedures, or manufacturing planning for technicians
• Experience supporting GPU, AI, or high-performance computing environments at scale
• Ability to communicate clearly with technicians, engineers, and internal and external customers during live incidents
• Enthusiasm for SpaceXSI's mission and ability to thrive in a fast-paced, high-ownership environment

ADDITIONAL REQUIREMENTS

• Must be able to work a 24/7 rotating schedule, including nights, weekends, and holidays as needed
• Physical capability to handle data center tasks, including lifting up to 50 lbs unassisted, standing for long periods, and occasional ladder use
• Must be willing to work extended hours as needed during incidents or data hall bring-up