People Programs Specialist

The role

Mercor is growing at a pace few companies ever reach. We're bringing in new employees every week, many of our managers are leading teams for the first time, and the programs that support our people need to keep up.

We're looking for a People Programs Specialist who can make that happen.

You'll help run the programs that shape how employees join Mercor, how managers lead, how people develop and how we support employees throughout their time here. This is a role that combines program delivery, People operations, compliance and automation. You'll be just as comfortable facilitating a room of new managers as you are getting into an HR system, troubleshooting an onboarding issue or building a workflow that eliminates repetitive work.

You'll work directly with the Head of People and People Leads to shape priorities and improve programs, then take ownership of executing them. We want someone who can identify what needs to be done, bring ideas for making it better and follow through without needing constant direction.

There's plenty to build, and the scope will evolve as Mercor grows. You'll need to be comfortable working across different parts of People, learning quickly and taking on new challenges as they emerge.

People programs and employee experience

You'll turn People priorities into programs that run reliably and produce measurable results.

• Execute recurring People programs, including employee engagement surveys, feedback initiatives and development programs, from planning through delivery and reporting.

• Coordinate communications, timelines and stakeholders so programs launch on time and employees understand what they need to do.

• Track participation, adoption and outcomes, identify what isn't working and recommend changes.

• Maintain clear, accessible employee resources, People policies and process documentation.

• Help implement policies consistently, working with People leadership and relevant partners when questions or exceptions arise.

People programs and operational experience

• 3+ years of hands-on experience in People programs, People operations or a similar role, ideally in a high-growth technology company.

• Experience owning and executing People programs, not just contributing to them. You can explain what you built, what you personally managed and how you measured success.

• Experience delivering employee training, manager enablement or learning programs, including facilitating sessions yourself.

• Experience managing recurring programs and operational processes with multiple stakeholders, deadlines and dependencies.

Nice to haves

• Experience enabling first-time managers in a rapidly scaling organization.

• Experience with Rippling and employee service desk or ticketing tools.

• Exposure to immigration coordination, international employees or employer-of-record arrangements.

• Experience supporting EEO-1, California pay data reporting or other employment compliance reporting.

Why join Mercor

Build programs that matter. Your work will directly influence how managers lead, how employees develop and how people experience Mercor as we scale.

Work close to the decisions. You'll partner directly with the Head of People and collaborate with teams across the company. You'll have visibility into what the business needs and the opportunity to help shape how we respond.

Do more than maintain existing processes. There is real room to build, automate and improve how People operates. You'll be trusted to bring ideas, try solutions and own the results.

Grow with the company. As Mercor scales, the complexity and reach of our People programs will grow too. This is an opportunity to develop broad experience across People programs, operations, systems and employee development.