Principal Customer Marketing Manager

WHAT YOU’LL HAVE

• A customer-obsessed mindset with an instinct for the stories and experiences that move markets - and the patience and persistence to bring them to life

• Proven ability to build trusted relationships with senior executives, including CIOs, CDOs, and communications leads, at enterprise-scale organizations

• Strong understanding of the customer lifecycle and the role customer marketing and advocacy play across acquisition, expansion, and retention

• Deep experience leading complex, multi-stakeholder advocacy programs, executive programs, or integrated campaigns from strategy through launch

• Exceptional program and project management skills, with the ability to run multiple high-visibility programs and orchestrate cross-functional teams simultaneously

• Strong strategic judgment - you know which customers, stories, and moments are ready to go big, and you know how to get them there

• Outstanding written and verbal communication skills; comfortable presenting to executives both internally and externally

• Experience managing agency and vendor relationships and budgets, and translating creative feedback effectively

• Highly organized, self-directed, and effective operating in ambiguous, fast-moving environments

PREFERRED SKILLS AND EDUCATION

• 8+ years of experience in customer marketing, customer advocacy, executive programs, or integrated campaign management in B2B SaaS or enterprise technology

• Experience building and running a Customer Advisory Board or executive community program for senior technology leaders

• A track record of delivering high-profile brand moments, such as billboard and out-of-home campaigns, major sporting event or sponsorship activations, and marquee event programs featuring recognizable customer brands

• Familiarity with corporate communications dynamics and the sensitivities of co-marketing with publicly traded or privacy-conscious enterprise brands

• Ability to influence senior stakeholders with confidence and credibility

• Bachelor's degree in Marketing, Communications, Business, or a related field

• Experience with Google Suite, Salesforce, Tableau, and Wrike

LET’S DO THIS!

The Snowflake Customer Marketing team is a small, tight-knit, dynamic group responsible for building and maintaining customer relationships to drive retention, loyalty, and advocacy. These programs represent the pinnacle of that work - putting Snowflake's most strategic customers at the center of our most iconic moments, from billboards to LA28 to the executive boardroom. We're looking for someone who wants to build something, not just manage it. If you want to shape the stories that define how the world sees the AI Data Cloud, we want to hear from you.

Every Snowflake employee is expected to follow the company’s confidentiality and security standards for handling sensitive data. Snowflake employees must abide by the company’s data security plan as an essential part of their duties. It is every employee’s duty to keep customer information secure and confidential.

Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.

How do you want to make your impact?

For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com