Validation of work done by the Tech Support Engineers
Find and document the non-conformities if any
Assist in RCA and Corrective action
Keeping updates on the specifications of document and guidelines of each task.
Conduct regular quality calibrations, and knowledge-sharing sessions to align tech support engineers and help in evolving processes, tools, and quality benchmarks.
Publish the improvements reports on daily basis to all the team members and depict the improvements using points where exactly needs to be worked.
Working hand in hand with Team leader on better working environment for the team.
Ensuring feedback loop is present and it gives right direction to the employee/s where improvements are needed and what are the best practices that can be applied.
Quality check of data and QC reports on required metrics accuracy.
Requirements
Skills Required
Graduation in Engineering background
3+ Years experience
Linux knowledge is must, RHCSA certification will be plus
Knowledge of quality frameworks, audit methodologies, and continuous improvement principles
