Revenue Systems Engineer

About the role

The Revenue Systems Engineer designs, builds and maintains the configuration, logic and integrations that run our revenue systems.

Revenue Systems runs the tools that about 440 people across many teams use every day, from Sales and Customer Success to Finance and Data: Salesforce as our hub, and around it tools for conversation intelligence, scheduling, enrichment, contracts, billing and customer success. We are turning the team into a product team, where each tool has an owner, a direction and outcomes we measure.

In this role, you work across the whole stack: Salesforce configuration and code, integrations between our tools, and the data that flows through them. You are involved early in discovery and take solutions all the way to production.

Key responsibilities

• Build. Design and deliver Salesforce configuration and code, including objects, fields, validation rules, permissions, Flow, Apex and Lightning Web Components, using configuration where it is sufficient and code where it is needed.

• Integrations. Build and maintain integrations between Salesforce and the other tools in our stack.

• Technical discovery. Take part in discovery with a product manager, assessing technical feasibility, options and the effort to build and maintain a solution.

• Quality and delivery. Write tests, deploy through source control and our deployment pipeline, and follow the team's design and coding standards.

• Platform support. Take part in the system support process, troubleshooting platform issues escalated from first-line support and resolving their root cause.

• Automation. Identify and build automation that removes manual work for our users.

• Documentation. Document solutions so that others can understand, support and extend them.

Collaboration

You work closely with product managers, administrators and other engineers in Revenue Systems, from discovery through to release and support. Your designs are reviewed within the team before they are built, and you work with business stakeholders to understand how our systems are used day to day.

If this opportunity excites you, we look forward to receiving your application!

Within your first months, we expect you to

• Deliver changes to production independently, to the team's standards

• Bring technical insight to discovery that leads to better solutions

• Help reduce recurring platform issues by fixing their root causes

We encourage you to apply even if you do not meet every requirement listed below.

Must have

• Solid declarative Salesforce configuration: objects, fields, validation rules, page layouts, permission sets and complex Flow

• Hands-on Salesforce development, including Apex with test classes and Lightning Web Components

• Experience building or consuming REST APIs

• Ability to troubleshoot production issues and identify their root cause

• Clear documentation and communication skills

Nice to have

• Experience building integrations outside Salesforce, using middleware, an integration platform (iPaaS), or scripting in Python or JavaScript

• SQL and data migration experience

• Experience with the APIs of sales, marketing or customer success tools

• Test automation

• Interest in using AI to automate business processes

• Certifications are not required.