Pigment · Enterprise software

Senior Customer Success Operations Manager

  • New York (Hybrid), +1 more: Paris
  • Full-time
  • Competitive

Still open on Pigment's site · checked 7 hours ago

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Level
Senior
Experience
5–8 years
Posted

Senior Customer Success Operations Manager

Pigment

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What you'll do

As written by Pigment · Read the original

About the Role

    We're looking for a Customer Success Operations Manager to own the strategy, planning, and operational backbone of our CS organization. This role focuses on how CS plans, runs, and aligns, building the rhythms, workflows, and cross-functional connections that let the team scale efficiently while delivering a great customer experience.

Requirements

Who You Are

  • 5-8 years of Operations experience in Customer Success, Revenue Operations, or Business Operations in a SaaS or high-growth tech environment

  • Proven experience designing and implementing CS systems, workflows, and success metrics, and AI-driven automations in a mature ($100M+ ARR) revenue organization

  • Deep understanding of customer lifecycle management and CS platforms (e.g., Gainsight, Totango, Vitally)

  • Strong analytical and strategic thinking skills; comfortable translating data into insights and action

  • Experience designing team and individual targets and incentive compensation plans

  • Exceptional communication and stakeholder management abilities

  • Comfortable in fast-paced, scaling environments with evolving priorities

  • Familiarity with customer segmentation, NRR models, and renewal/expansion forecasting

Nice to Have

  • Knowledge of SQL, BI tools, or scripting for operational analytics

  • Pigment experience is a major bonus

  • EPM industry experience

    • Skills

    Stack

    • SQL

    Working languages

    English

    Salary & benefits

    What We Offer

    • Competitive compensation package (Highly competitive base salary, equity package, and comprehensive benefits).

    • We encourage you to take the time you need. When you work hard, we know you also need to rest, which is why we offer generous time off and parental leave policies.

    • High-end equipment to do your work in the best conditions.

    Company

    Last checked . The details above were extracted automatically; the employer's original posting is the authority.

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