Sereact · Robotics
Senior Support Engineer
- Boston (Remote)
- Full-time
Still open on Sereact's site · checked 6 hours ago
- Level
- Senior
- Education
- Bachelor's degreeor equivalent experience
- Posted
What you'll do
As written by Sereact · Read the original
Cross-Functional Collaboration
• Partner with deployment engineers to ensure smooth customer handoffs.
• Provide customer feedback that influences future product development.
• Proactively monitor deployment health and identify issues before they impact operations.
• Support field deployments and help establish best practices for the North American support organization.
Requirements
Education and Experience
• Bachelor's degree in Computer Science, Engineering, Robotics, or related field (or equivalent practical experience).
• 5+ years supporting complex hardware/software systems in customer-facing environments.
• Experience with robotics, automation, or industrial equipment.
• Experience troubleshooting Linux-based systems using SSH, Docker, and command-line tools.
• Willingness to travel internationally for training and periodically throughout North America (approximately 10%).
Skills
• Strong Python and Linux troubleshooting skills.
• Experience with Docker, SQL, networking fundamentals, and API-based systems.
• Excellent analytical problem-solving and root cause analysis.
• Exceptional written and verbal communication with strong customer focus.
• Highly organized with an ownership mentality and ability to manage multiple priorities.
• Comfortable working independently in a fast-paced startup environment.
Nice to Have
• Experience with AI, robotics, ROS, or autonomous systems.
• Experience with Kubernetes, cloud infrastructure, or DevOps tooling.
• Experience in warehouse automation, logistics, or industrial manufacturing
Skills
Stack
- Python
- SQL
- ROS
- Kubernetes
- Docker
Working languages
English
Salary & benefits
Compensation & Benefits
Base salary range: USD $180,000 - $210,000(actual pay based on skills, experience, and location).
Location: Remote (United States)
Time Zone:
Company
Last checked . The details above were extracted automatically; the employer's original posting is the authority.
