Senior Workplace Technician

GENERAL DUTIES & RESPONSIBILITIES

In this role, you will keep our daily office environment running smoothly by taking ownership of a diverse set of workplace and operational functions, including:

• Lead physical office modifications, move/add/change (MAC) activities, furniture assemblies, and spatial reconfigurations.

• Skilled in both digital workplace platforms (Google Workspace, Slack, ticketing systems, space planning apps) and practical, hands-on physical execution like furniture assembly, basic repairs, and everyday maintenance.

• Oversee campus EV charging stations by monitoring usage, troubleshooting technical issues on the spot, and partnering directly with vendors for hardware or software resolutions.

• Operational Optimization: Stay three steps ahead by spotting bottlenecks early and bringing fresh, creative ideas to make our physical facilities run smarter and more efficiently.

• Builds strong in-person relationships with cross-functional partners and team members to plan, coordinate, and deliver exceptional everyday workplace services.

• Resolve facilities tickets efficiently and with care, keeping communication transparent and ensuring every workplace request is handled to the highest standard.

• Manage project budgets efficiently: monitoring spend, driving cost-effective vendor solutions, and maintaining tight fiscal responsibility across all on-site initiatives.

• Vendor Management: Manage on-site third-party vendors and contractors, ensuring service partners consistently meet standards of accountability and performance quality.

WHO YOU ARE

• Experience: You’ve spent 5+ years in facility operations, managing multi-floor spaces or large corporate campuses where things move fast. If you have trade certifications (IFMA, BOC, LEED AP, or similar), that's definitely a big plus in our book.

• Ownership & Initiative: Drive project results from conception to completion with minimal supervision, keeping key stakeholders updated every step of the way.

• Self-Starter Energy: You don't wait for a manual. You love taking ownership, solving unstructured problems, and getting things done.

• Customer-Obsessed: You care deeply about people, bring great energy to every interaction, and take pride in crafting spaces people love working in.

• Adaptable & Resilient: You thrive in fast-paced environments, ride the waves of change effortlessly, and stay cool under pressure.

• Soft Skills: Excellent problem-solving skills, strong verbal and written communication, and a customer-service mindset.

• On-Your-Feet Readiness: Ready to move, lift up to 50 lbs, assemble or configure setups, and jump in to support occasional cool workplace events.

• In-Office Dedication: Thrilled to be on-site 5 days a week, acting as the anchor for our physical space and community.