Mollie · Finance
Service Desk Technician
- Amsterdam
- Full-time
Still open on Mollie's site · checked just now
- Experience
- 2–4 years
- Posted
Service Desk Technician
Mollie
What you'll do
As written by Mollie · Read the original
Your impact
You will be the heartbeat of our internal operations. Mollie is one of the fastest-growing companies in Europe, welcoming around 15 new colleagues every month. As Service Desk Technician, you are the first point of contact for all IT-related questions and the face of IT for our Amsterdam office. Your work makes sure 1000+ Mollies can build the future of payments without technical friction.
You help new colleagues get started and you handle incidents, problems and requests, with a focus on Apple. You keep teams from Engineering to Sales connected, productive and secure.
With a customer-obsessed mindset, you will give hands-on support at the office and remote assistance across Europe. When a tech headache shows up, you turn it into a seamless experience.
What you'll ship
Troubleshoot, resolve and document IT issues across networking, hardware, software and related services
Support 1000+ colleagues, mostly on Apple devices
Act as the first line of support and escalate to the wider team when needed
Facilitate employee onboarding and help new colleagues get up and running
Contribute to projects and ongoing service improvements
Requirements
What you'll bring
2 to 4 years of service desk experience
A customer-first mindset
Strong troubleshooting skills, including on systems you haven't seen before
Experience administering Google Workspace and Slack
Experience with Jira or a similar service management tool
The ability to work independently, stay organised and prioritise a busy workload
The ability to work well with a wide range of teams and colleagues
Skills
Working languages
English
Company
Last checked . The details above were extracted automatically; the employer's original posting is the authority.
