Shift Supervisor / Field Service Technician

About the Role

We are seeking a skilled and motivated Shift Supervisor to support the deployment, integration, and maintenance of our humanoid robot solutions at customer facilities. As the on-site operations lead, you will coordinate site activities, collect operational data, and supervise a team of Field Operations Associates. This position requires problem-solving skills, sound judgement under pressure, and a customer-centric approach.

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• Supervise a team of Field Operations Associates, setting and maintaining high standards in a demanding operational setting. This is a hands-on operational and technical leadership role representing Humanoid at customer sites.

• Act as the on-shift operational leader, ensuring that the appropriate tools, spare parts, and equipment are available.

• Supervise standard operating procedures (SOPs) for customer sites and document learnings from field issues.

• Test product releases and robot capabilities.

• Diagnose hardware and software issues using logs, diagnostics, and field observations, performing maintenance where appropriate.

• Collect, analyse, and interpret operational data to evaluate robot performance, identify bottlenecks, and drive continuous improvements.

• Track, document, and reproduce software and hardware issues, providing clear technical feedback to engineering and product teams.

• Tackle production incidents and technical issues in cooperation with service and engineering teams.

• Act as the primary on-shift liaison between the deployed location and Humanoid offices.

• 2–5 years of experience in industrial automation, robotics, or automotive integration, deployment, and development.

• Strong technical understanding of mechanical, electrical, and networking systems, with hands-on experience in troubleshooting, assembly, and maintenance.Excellent problem-solving, analytical, and decision-making skills, particularly in high-pressure operational environments.

• Strong communication, documentation, and stakeholder management skills, with the ability to work independently in dynamic customer environments.

• Business-fluent English.

• Flexibility to support future assignments at customer sites and occasional visits to company locations in the UK and Europe.

• Unrestricted right to work and live in the European Union.

What We're Looking For

• Prior experience in warehouse/logistics automation, industrial robotics, or humanoid robotics deployment.

• Working knowledge of a relevant local language (e.g. German).

• Valid Class B (or equivalent) driver's licence.

• Familiarity with software integration and sensor-based automation.

• Experience with commissioning, acceptance testing, or software validation.

• Experience working in complex operational environments.

• Experience working directly with customers in an operational leadership role.