Software Engineer, Cloud Infrastructure

As a Software Engineer on Sierra’s Cloud Infrastructure team, you’ll own the foundation that every Sierra customer runs on. That includes our multi-tenant environments, where most of our customers and data live, and our isolated single-tenant environments for highly regulated enterprises. Sierra is expanding quickly across AWS and GCP, in regions across North America, Europe, and Asia-Pacific. We expect to roughly double our number of deployments over the next year.

The work is very visible. Our deployments support the relationship with major customers, so you’ll see directly how your infrastructure affects customers and the business. Our challenges keep evolving, from scaling, reliability, and new compliance and regulations.

On this team, you will

• Design, build, and operate Sierra’s cloud infrastructure across AWS and GCP (and soon Azure) using Terraform and Kubernetes.

• Simplify and standardize our deployments so that adding a new region or environment is repeatable and predictable. We want to treat deployments like cattle, not pets.

• Stand up and operate new multi-tenant regions and single-tenant environments for customers with strict regulatory or isolation needs.

• Help build and run compliant environments, including our FedRAMP deployment.

• Own and improve deploys and releases across our fleet, investing in tooling and developer experience so engineers can ship quickly and safely.

• Build security guardrails that give enterprise customers confidence in our shared multi-tenant environment.

• Work with our BYOC (Bring Your Own Cloud) team to make Sierra easy to deploy into customers’ own cloud environments.

• Drive reliability across the platform through observability, incident response, root cause analysis, and postmortems.

• Write production code, mostly in Go, to automate infrastructure and replace manual work with durable systems.

What you'll bring

• 6+ years of hands-on software or infrastructure engineering experience, including building and operating production systems at scale.

• Broad infrastructure experience on at least one major cloud (AWS, GCP, or Azure). Breadth and fundamentals matter more than expertise in one specific cloud.

• Deep expertise in at least one layer of the stack, such as compute, orchestration, networking, or deploys, plus a real interest in owning the layers next to it.

• Hands-on experience with infrastructure as code (Terraform preferred) and container orchestration (Kubernetes).

• Strong coding skills and a bias toward automation and tooling. Go experience is a plus.

• A pragmatic, scrappy approach. You can start with a rough prototype and evolve it into production ready.

• Curiosity and flexibility. You adapt to new clouds, tools, and customer requirements instead of forcing every problem into one familiar pattern.

• A degree in Computer Science or a related field, or equivalent professional experience.

Even better

• Experience running infrastructure across multiple clouds and many regions or environments.

• Experience with compliance-driven environments (FedRAMP, SOC 2, HIPAA, or financial services).

• Experience building deploy systems, CI/CD, or internal developer platforms.

• Experience deploying software into customer-managed cloud environments.

• An SRE background, or experience leading reliability and incident management programs.

• Experience with distributed databases such as DynamoDB or Spanner.

• Experience at a fast-paced startup or on a small infrastructure team with broad scope.

What we offer

We want our benefits to reflect our values and offer the following to full-time employees:

• Flexible (unlimited) paid time off

• Medical, dental, and vision benefits for you and your family

• Life insurance and disability benefits

• Retirement plan dependent on country of employment

• Parental leave

• Fertility and family building benefits through Carrot

• Lunch, as well as delicious snacks and coffee to keep you energized 

• Discretionary benefit stipend giving people the ability to spend where it matters most

• Free alphorn lessons

These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.