Sr. Manager, Data Center Facilities - Memphis

RESPONSIBILITIES

• Lead and develop a multi-layered organization of managers, supervisors, and technicians across the Memphis campus to deliver reliable building and grounds maintenance with minimal disruption to site operations
• Set campus-wide strategy, budgeting (CapEx/OpEx), and resource forecasting for facilities maintenance; drive ownership of execution, safety culture, and work quality
• Own the campus work-order and preventive maintenance programs: ticketing, staffing, response times, backlog, and closeout for break/fix and scheduled work across offices, support buildings, and grounds
• Oversee building systems maintenance—HVAC, plumbing, electrical and transformers, fire/life safety as building systems, and general repairs—so occupied facilities stay safe, functional, and presentable
• Own soft services across the campus, including janitorial, landscaping and grounds, waste, and pest control; manage third-party vendors to corporate standards, SLAs, and cost
• Partner with construction, EHS, and site operations to plan and execute office, grounds, and building improvement projects without impacting ongoing operations
• Conduct ongoing assessment of resource needs, life-cycle costs, and staffing for multiple buildings; own long-term capital planning for building and grounds assets
• Define, track, and communicate key performance indicators (safety, response time, work-order backlog, quality, labor productivity, and operating expenses) and drive accountability across the organization
• Provide oversight of emergency response and on-call coverage for building emergencies (leaks, HVAC failures, power issues, safety conditions); ensure a robust after-hours support model
• Lead talent development, succession planning, and organizational design for a high-performing facilities maintenance team

BASIC QUALIFICATIONS

• Bachelor’s degree in engineering, facilities management, architecture, construction management, business, or supply chain discipline
• 8+ years of progressive experience in facilities maintenance or building operations (offices, industrial, or campus environments), including 3+ years leading supervisors or managers
• Experience leading teams responsible for work orders, preventive maintenance, building systems, and vendor-delivered soft services

PREFERRED SKILLS AND EXPERIENCE

• Proven track record managing budgets, capital projects, and a complex vendor ecosystem across multiple buildings
• Experience with computerized maintenance management (CMMS) / work-order systems and building management systems for HVAC, plumbing, electrical, fire/life safety, and related building equipment
• Knowledge of building electrical and transformers, plumbing, HVAC, and general construction/maintenance practices
• Experience negotiating contracts and comparing service costs to achieve maximum value
• Excellent communication skills with the ability to articulate operational issues to senior leadership and cross-functional stakeholders
• Strong leadership presence with a track record of building high-performing teams and delivering results in a fast-paced, high-tempo environment
• Highly organized, self-driven leader capable of operating with significant autonomy while aligning to company priorities
• Experience managing large-scale work under aggressive timelines with frequent changes in scope and priority
• Proficiency in Microsoft applications such as Excel, Outlook, Word, and PowerPoint

ADDITIONAL REQUIREMENTS

• Based at the Memphis, TN campus; travel across the site as needed and occasionally to other SpaceXSI or SpaceX locations
• Must be able to work extended hours and/or weekends as needed
• Ability to provide 24/7 on-call support for building emergencies and critical facility issues
• Comfort operating in a high-stress, high-tempo environment while balancing multiple priorities and rapidly adapting to changing business needs