Everseen · Retail and e-commerce
Sr. Quality Assurance - Tech Support
- Pune (On‑site)
Still open on Everseen's site · checked 3 hours ago
- Level
- Senior
- Experience
- 5+ years
- Posted
What you'll do
As written by Everseen · Read the original
Everseen: A leader in vision AI solutions for the world’s leading retailers.
The Role
As an Sr. QA - Technical Support, you will be responsible for monitoring, evaluating, and improving the quality of technical support interactions to ensure a high level of customer satisfaction and operational excellence. You will work closely with Tech Support Engineers, Subject Matter Experts (SMEs), and Operations teams to conduct quality audits, provide actionable feedback, identify improvement opportunities on on evolving processes, tools, and ensure adherence to support processes, quality standards, and service level expectations. Act as a subject matter expert for quality processes, supporting audits, compliance reviews, and customer-facing quality initiatives
Requirements
Skills Required
- Graduation in Engineering background
- 5+ Years experience
- Linux knowledge is mandatory, RHCSA certification will be plus
- Knowledge of quality frameworks, audit methodologies, and continuous improvement principles.
- Good Knowledge of Microsoft 365 suite
- Data-driven decision-making and reporting skills
- Good communication skills
- Strong leadership skills
- Problem solving skills
Skills
Working languages
English
Company
Last checked . The details above were extracted automatically; the employer's original posting is the authority.
