Strategic Accounts Manager (m/f/d)

Your Responsibilities

• Own strategic customer relationships end-to-end: onboarding, adoption, retention, and expansion

• Act as trusted advisor to operational and executive stakeholders

• Drive customer value realization and ROI through strategic account management

• Identify and close expansion opportunities (new sites, higher throughput, additional licenses), and renewals

• Develop tailored go-to-market and account growth strategies, including QBRs and EBRs

• Partner with Product, Engineering, and Operations to translate customer needs into roadmap input

• Help build the foundation, processes, and playbooks for Customer Success at Sereact

Education and Experience

• Strong understanding of intralogistics, automation, robotics, or industrial tech

• Experience managing and growing enterprise or strategic accounts

• Background in a scale-up or fast-growing environment

• Proven ability to drive commercial expansion and customer outcomes

• High technical affinity; engineering background a plus

• Excellent communication and stakeholder management skills

• Fluent in English (other languages are a plus)

Why Join

• One of the first hires in a critical customer-facing function

• High ownership and direct impact on revenue and retention

• Work at the intersection of AI, robotics, and real-world operations

• Competitive compensation, and growth opportunities

What We Offer

• Wellpass (gym membership

• A motivated team and an open corporate culture

• Flexible work schedule: Remote or hybrid from the Stuttgart area - design your own working day.

• Company car: An exclusive mobility offer that accompanies you everywhere.

• Shape the future: Work for a market leader in AI solutions and actively contribute to the further development of our industry.

• Attractive remuneration: A competitive salary plus attractive bonus options.

• Career opportunities: Be part of a dynamic scale-up with clear development prospects in a growing industry.