Supervisor, Critical Facility Operations

RESPONSIBILITIES

• Lead and mentor a team of Facilities Operations Technicians, fostering a culture of excellence, collaboration, and continuous improvement
• Oversee maintenance, monitoring, and troubleshooting of data center infrastructure, including HVAC, power distribution, and backup systems
• Develop, implement, and optimize preventive maintenance schedules, equipment calibration, and system performance monitoring
• Create and enforce standard operating procedures (SOPs) to ensure operational consistency and efficiency
• Ensure compliance with safety regulations and industry standards
• Collaborate with engineering and procurement teams to streamline equipment intake, installation, and maintenance processes
• Utilize internal applications for inventory and asset management, ensuring accurate tracking and reporting
• Manage critical equipment maintenance and repairs, ensuring timely resolution and detailed documentation
• Partner with cross-functional teams to support seamless data center operations
• Lead initiatives to enhance operational efficiency and minimize downtime
• Provide on-call support and respond promptly to critical facilities incidents

BASIC QUALIFICATIONS

• Bachelor’s degree in mechanical, electrical, or engineering field
• 4+ years of experience managing critical facilities systems, including power, cooling, and environmental controls
• 4+ years of experience troubleshooting and maintaining critical facilities infrastructure

PREFERRED SKILLS AND EXPERIENCE

• Experience programming PLC-based control systems or working with building management systems
• Project Management Professional (PMP) certification or equivalent
• EPA Universal Refrigerant Certification (EPA 608 Technician)
• In-depth knowledge of electrical, mechanical, and HVAC systems in data centers
• Proficiency with building management systems (BMS) and environmental monitoring tools
• Proven leadership experience in critical facilities or technical operations environments
• Demonstrated ability to lead facilities infrastructure projects
• Proficiency with hand tools and power tools
• Strong prioritization and time management skills
• Ability to thrive in a fast-paced environment while maintaining attention to detail

ADDITIONAL REQUIREMENTS

• Must pass pre-employment and annual post-employment background checks
• Ability to lift up to 35 lbs. unassisted
• Ability to work in environments with exposure to noise
• Comfortable working at heights up to 50 feet with appropriate safety gear
• Physical dexterity to perform job functions in confined spaces
• Availability to work evenings and weekends based on site operational needs; flexibility is required
• Valid driver’s license