Supervisor, Data Center Operations - Memphis

RESPONSIBILITIES

• Lead and mentor a team of data center technicians, fostering a culture of excellence and continuous improvement
• Oversee the installation, maintenance, and troubleshooting of server and network infrastructure
• Manage and optimize data center operations, including power supply cabling, fiber/optics labeling, and hardware decommissioning
• Develop and enforce standard operating procedures (SOPs) and ensure adherence to safety protocols
• Coordinate with engineering and provisioning teams to ensure seamless hardware intake and repair processes
• Utilize internal applications for inventory and asset management, ensuring accurate tracking and reporting
• Manage data center operations tickets via Jira, ensuring timely resolution and documentation
• Collaborate with cross-functional teams to design and implement network layouts and solutions
• Lead initiatives to improve operational efficiency and reduce downtime
• Provide on-call support and respond to critical events as needed

BASIC QUALIFICATIONS

• High school diploma or equivalency certificate
• 5+ years of experience working with server, storage, compute, and network hardware
• 5+ years of experience troubleshooting and repairing servers and networking infrastructure

PREFERRED SKILLS AND EXPERIENCE

• Proven leadership experience in a data center or technical operations environment
• Strong Linux skills, including navigating system directories, manipulating files in the Linux shell, user permission configuration, and package installation
• Experience with Python, Bash or other scripting languages
• Experience leading data center infrastructure projects
• Familiarity with structured cabling (copper/fiber) and power and cooling concepts inside the data center
• Excellent prioritization and time management skills
• Ability to work in a fast-paced environment and maintain attention to detail

ADDITIONAL REQUIREMENTS

• Position is subject to pre-employment and annual post-employment background checks
• Ability to lift up to 35 lbs. unassisted
• Comfortable working at elevated heights (up to 50 feet) with appropriate safety gear
• Comfortable working in an environment requiring exposure to noise
• Available to work evenings and weekends, as the schedule varies depending on site operational needs; flexibility is required