Technical Delivery Manager

What You'll Be Doing

• Lead integration projects from kickoff through go-live, owning technical documentation, test plans, and rollout execution to ensure on-time, high-quality delivery

• Serve as the dedicated technical point of contact during implementation and early adoption, including proactive monitoring and regular stakeholder updates through go-live and the post-rollout period

• Configure and support customer environments including SSO, DMS integrations (iManage, SharePoint, NetDocuments), and API-based connections

• Provide dedicated post-rollout technical support for enterprise clients, troubleshooting advanced issues and driving high customer satisfaction

• Coordinate across Sales, Engineering, and Customer Success to align on requirements and ensure a smooth rollout experience

• Deliver technical training and guidance to customer teams on configuration, workflows, and best practices

• Feed insights from delivery projects back to product and engineering to improve future implementations

Who You Are

• Proven experience in technical delivery, implementation, or a similar customer-facing technical role

• Strong hands-on experience with SSO, authentication protocols, and enterprise integrations (DMS platforms, APIs)

• Excellent project management skills with a structured, proactive approach to managing multiple parallel projects

• Able to translate technical concepts clearly for non-technical audiences

• Strong communicator who builds trusted relationships across customer and internal teams

• Comfortable working autonomously in a fast-paced, high-growth environment

This is a full time, on-site position in New York.

What's In It For You

• Global collaboration: Partner with teams and clients domestic and internationally.

• Competitive package: Comprehensive salary, benefits, and tools for success.

• Meaningful work: Your efforts shape how thousands of lawyers use AI daily.

• In-person environment: Union Square office designed for ambitious builders and company provided lunch daily.

• Benefits & Perks: We invest in our people with a comprehensive, thoughtfully designed benefits package:
  Medical, Dental & Vision

  • Multiple medical plan options through Aetna and Kaiser Permanente

  • HSA or Healthcare FSA (based on plan selection)

  • Dental plans via MetLife

  • Vision plans via Vision Care

  Family Support

  • Generous parental leave

  • Free access to Maven Clinic

  • Dependent Care FSA

  • Free One Medical membership for employees and dependents

  Additional Perks

  • Pre-tax commuter benefits

  • Life Insurance + STD/LTD

  • 401(K) with generous company match

  • Unlimited PTO

  • Robust voluntary benefits, including identity protection (via Aura), legal coverage via MetLife, pet savings programs, and more