Trust Strategy & Operations

About the role

As part of the trust team, you'll collaborate across functions to design and implement systems that streamline trust workflows, enhance decision-making around risk, and support responsible growth. The team operates as strategic advisors to key cross-functional partners — including Product, Operations, Legal, Marketing, and Engineering — to drive accountability, insights, and operational integrity across the business.

In this role, you will be responsible for

• End-to-End Process Management — Build and maintain strategic automations and standardized processes that support trust and safety functions, promoting consistency and adoption across the org.

• Cross-Functional Collaboration — Partner with Engineering and Growth teams to drive initiatives that enhance trust infrastructure and operational effectiveness.

• Leadership Partnership — Serve as a trusted advisor to leadership, delivering strategic insights, risk reporting, and actionable recommendations.

• Data-Driven Strategy — Oversee analytics across trust functions. Identify risk patterns and areas for improvement; build dashboards and insights that inform policy decisions and guide operational improvements.

• Reporting & Analytics — Lead the design and management of dashboards, reports, and KPIs that measure trust and safety performance and impact.

Who you are

• Passionate about responsible AI and motivated by building systems that protect users and maintain platform integrity

• Highly motivated with a strong work ethic — you understand the stakes of this moment in AI and are committed to getting it right

• Analytical and first-principles oriented, comfortable navigating ambiguity and complex risk tradeoffs

• Consistently deliver high-quality work quickly and take initiative from day one

• Low ego, high ownership

• Excellent communication skills and ability to translate complex risk data into clear recommendations

• 4+ years in Security, Trust & Safety Operations, or Risk Operations at a high-growth technology company

• Proven track record building end-to-end solutions, from data collection and analysis through to execution

• Experience working cross-functionally with Policy, Legal, or Safety teams

• Highly adaptable with a proactive approach to problem-solving and process improvement

What we offer

• Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.

• Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.

• Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.

• Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.

• Annual team offsite: Each year, we bring your entire team together in a new location - past offsites have included Croatia, Italy and Cancún

• Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.