Tide · Finance
Analyst, Acquiring AR&I, Preventive Fraud (6 months contract)
- India, +1 more: Hyderabad
- Full-time
- Competitive
Still open on Tide's site · checked 4 hours ago
- Experience
- 1–3 years
- Posted
What you'll do
As written by Tide · Read the original
As an Alert Review analyst you’ll be
- Undertaking full profile reviews based on potentially suspicious triggers or periodic timeframes.
- Own the analysis of risk data, identify trends, red flags and develop an in-depth understanding of the risk profile of our acquiring products.
- Monitor compliance with the acquiring products’ risk appetite, acceptance and risk performance.
- Monitor real-time and post-transaction activity for both acquiring merchants and issuing cardholders.
- Identify unusual merchant behaviors using Merchant Category Codes (MCCs), velocity checks, and transaction anomalies.
- Identify and manage Compromised Cards scenarios through data analysis and alert trends. Recommend card-blocking or merchant suspension actions where necessary.
- Document investigation findings accurately within the case management system.
- Prepare clear and concise SAR (Suspicious Activity Report) narratives, ensuring regulatory and internal standards are met.
- Maintain thorough records of evidence, decision-making rationale, and case progression steps.
- Ensure timely closure of assigned cases while meeting quality and compliance expectations.
- Contact cardholders/members through outbound calls to validate suspicious transactions and gather additional information.
- Communicate professionally with merchants when clarification or additional data is required.
- Provide clear explanations and support to cardholders regarding fraud concerns or next steps.
- Ensure adherence to internal fraud risk policies, card network rules, and regulatory guidelines. Stay updated on fraud trends and emerging threats in the digital payments ecosystem.
- Actively identify gaps, inefficiencies, and opportunities within current workflows.
- Provide process improvement suggestions to enhance fraud detection accuracy, reduce false positives, and improve customer experience.
- Establishing good relationships with various departments throughout the organisation to ensure good operational synergy
- Participate in internal and external training programs related to fraud offences detection and prevention and other subjects that may form part of the day-to-day work requirements.
- Treating Tide members fairly by taking responsibility to ensure that their needs are met
Requirements
What makes you a great fit
- 1-3 years of experience in transaction monitoring, fraud investigations, financial crime, Money Laundering and card operations (Acquiring and Issuing).
- Have a strong understanding of risks and relevant controls involved in B2B merchant onboarding, payments transaction monitoring (incl. declines/chargebacks/disputes) and ongoing in-life monitoring.
- Worked in cross-functional set up with strong analytical skills, data driven mindset and ability to work independently
- You have strong understanding and experience of CDD and EDD processes.
- Proficiency with analytical tools and visualisation software (e.g., Excel, Tableau, Looker)
- Attention to detail and quality of the deliverables with growth mindset & extreme ownership.
- A growth, can-do and customer oriented mindset with extreme ownership.
- Willing to work in flexible shift schedules and rotational week-offs.
Skills
Working languages
English
Salary & benefits
WHAT YOU’LL GET IN RETURN
- Competitive salary
- Self & Family Health Insurance
- Term & Life Insurance
- OPD Benefits
- Mental wellbeing through Plumm
- Learning & Development Budget
- WFH Setup allowance
- 25 Annual leaves
- Family & Friendly Leaves
Company
Last checked . The details above were extracted automatically; the employer's original posting is the authority.
