Senior Workplace Technology Engineer

ABOUT THE TEAM

The IT team at Tide is a small, high-impact group of around 20 people, combining a responsive service desk with strong project-based engineering capability. The team operates in a cloud-native environment, with Google Workspace at the core, and supports a large, globally distributed workforce. The focus is on enabling the business through reliable, secure access to a wide range of SaaS platforms, while continuously improving how services are delivered as the organisation scales.

ABOUT THE ROLE

As a Workplace Technology Engineer, you’ll be a hands-on engineer looking after the platforms and devices Tideans use every day. You’ll work closely with the rest of the team to implement, operate, maintain and improve our core IT platforms by focusing on Configuration as a Code framework. 

You will

• Operate and improve our core IT platforms. You’ll handle day-to-day configuration, changes and troubleshooting, and deliver improvements within agreed standards and designs.
• Manage our device fleet end to end. That covers provisioning, compliance, patching and retirement of Mac and Windows devices, with a focus on a smooth experience for employees.
• Apply our security controls. You’ll roll out and maintain device trust, DLP and web security policies in partnership with InfoSec, and help troubleshoot when they affect users.
• Support onboarding and offboarding. You’ll make sure access is granted and removed accurately and on time, and help automate the manual steps.
• Automate repetitive work with scripts and the platforms’ built-in automation.
• Act as L2/L3 escalation for the service desk, resolving complex issues and turning recurring problems into documented fixes.
• Contribute to projects, owning workstreams within larger platform rollouts and upgrades.

WHAT WE ARE LOOKING FOR

• 4+ years in IT or workplace engineering, ideally in a cloud-first organisation.
• Hands-on administration experience with Google Workspace and with Jamf and/or Intune across Mac and Windows.
• Exposure to SSE or web security tools (Netskope or similar) and to Zero Trust concepts such as device trust and conditional access.
• Experience administering Jira Service Management or a similar ITSM tool.
• Using Terraform for Configuration as Code management
• Scripting in PowerShell, Bash or Python.

Nice to have

• Experience with SSO and provisioning (SAML, SCIM).
• Experience in fintech or regulated financial services.
• Relevant platform certifications.

WHAT YOU’LL GET IN RETURN

Our location-specific employee benefits are designed to cater to the unique needs of Tideans: 

• Competitive Compensation -  competitive salary 
• Time Off – Generous annual leave on top of bank holidays.
• Parental Leave – Paid maternity, paternity, and adoption leave to support your family journey.
• Sabbatical – Extended unpaid and paid leave options after completing milestone years with Tide.
• Health Insurance – Private family insurance with additional OPD coverage and top-up options.
• Life & Accident Cover – Comprehensive accidental and life insurance protection.
• Mental Wellbeing – Access to therapy sessions, courses, meditations, and workshops.
• Volunteering & Development Days – Paid days annually for volunteering or personal growth.
• Learning & Development – Annual budget for books, courses, coaching, and more.
• WOO (Work Outside the Office) – Work from abroad for up to 90 days annually.
• Home Office Setup – Contribution towards setting up your home office
• Laptop Ownership – Keep your old laptop and get a new one when it’s time for a replacement.
• Snacks & Meals – Office perks with snacks, coffee, tea, and lunch (location dependent).