APAC Customer Support Agent

About the Role

You’ll be part of the Customer Support team that is the go-to point of contacts for our Australian customers, helping them get the most out of Teamtailor and ensuring they always leave with a smile. You’ll troubleshoot, guide, and support users across live chat, email, and the occasional outbound call. You’ll also collaborate closely with our global Support, Product, and Tech teams to make sure customer voices from Australia are heard loud and clear. This is an opportunity to build and grow something meaningful, with the backing of an experienced, supportive global team. 🧩

Key Responsibilities

• 💬 Provide fast, friendly chat and email support (chat is our main source, and we work with Intercom)

• 🧠 Troubleshoot issues and work with our Tech and Product teams to resolve them

• 📢 Share customer insights and feedback from the Australian region

• 🐛 Identify and report bugs, keeping customers informed along the way

• 📚 Create helpful guides and self-service content

• 🤝 Build strong relationships across time zones, both internally and externally

We are looking for someone who is

• 💡 Has a solid background in customer support (bonus points for SaaS experience)

• 🌏 Thrives on ownership and wants to shape a growing region

• 🔍 Analytical, curious, and confident navigating technical tools

• 🧠 Excellent communicator, comfortable working remotely and cross-functionally

• ❤️ Passionate about helping people and creating great customer experiences

What we offer

• 🏖 25 days of paid vacation

• 🧘‍♀️ A healthy work-life balance

• 📚 Plenty of growth opportunities (leadership, specialization, or both!)

• 💻 A full starter kit, MacBook, iPhone & Teamtailor swag

• 🎉 A supportive, global team that’s got your back every step of the way

• ✈️ Our annual 4-day company trip to a secret European destination, all paid for by Teamtailor.

🌟 If this sounds like you, you know what to do. 😉 🌈