Director, EMEA Professional Services

About the Role

We are looking for a Director, EMEA Professional Services to build and lead our services and customer engineering motion across Europe, the Middle East, and Africa.

This is a player-coach leadership role at the center of the EMEA go-to-market. You will shape how we engage EMEA customers after the sale and alongside it. You will help Sales position and sell both the subscription and, when it fits, services. You will own staffing and delivery for EMEA engagements. You will also coordinate the wider Customer Engineering team in region, including Enablement Engineers, Activation Specialists, and Account Managers.

You will work closely with EMEA GTM leadership and stay aligned with global Professional Services leadership. EMEA should feel like one team with the rest of PS, with the local context it needs to win.

Location: London preferred. Open to other EMEA locations with strong overlap with UK and European business hours. Some travel to customers and to our San Francisco and New York offices is expected.

• Define EMEA Customer Engineering programs: Partner with EMEA GTM leadership to design and run programs for the region. This includes onboarding, activation, enablement, and services offerings. Adapt global programs to regional needs such as data residency, regulated industries, language, and partner ecosystems.

• Support positioning and selling: Support the creation and evolution of standard pre sales assets to support the AEs with positioning Professional Services. Work with Account Executives and Solutions Engineers on deal strategy. Help position the subscription and the right post-sale path for each customer. Join executive conversations when needed. Scope and sell Professional Services when it is the right fit. Review SOWs, estimates, and pricing for EMEA deals.

• Own resource management and delivery: Own staffing, capacity planning, and utilization for the EMEA PS team. Match engagements to the right people and practices. Make sure delivery follows PS methodology, including scoping, technical review, documentation, and customer handoff. Review key deliverables, surface risk early, and handle escalations.

• Lead and grow the EMEA team: Hire, onboard, coach, and develop Architects, AI Engineers, and Engagement Managers in region. Set clear expectations and give direct feedback. Build a team culture with a high bar for quality and craft.

• Coordinate across global Customer Engineering in a matrix model: Provide day-to-day coordination and supervision for EMEA Enablement Engineers, Activation Specialists, and Account Managers. Set shared priorities and make sure customers get a connected journey from activation to enablement to services to expansion. Work with their functional leaders on performance, growth, and standards.

• Align with global PS leadership: Keep delivery standards, tooling, pricing, and reporting consistent across regions. Share what works in EMEA. Bring back playbooks, reusable assets, and process improvements from the global team. Contribute to the PS operating rhythm and roadmap.

• Run the business: Own EMEA PS bookings, utilization, delivery margin, and customer outcomes. Report on pipeline, capacity, and risk to Customer Engineering and GTM leadership.

• Stay close to customers: Remain active in key accounts. Act as the senior escalation point for strategic EMEA customers. Be a credible voice with technical and executive stakeholders.

What You'll Bring

• You have 10+ years of experience in professional services, solutions engineering, customer engineering, or consulting. At least 4 of those years were in leadership roles.

• You have led a services or post-sales team in EMEA. You know the regional market and its regulatory landscape.

• You have helped sell technical services alongside a software subscription. You can scope work, price it, and defend it with customers.

• You have owned resource management and delivery. You understand utilization, capacity planning, and delivery quality.

• You have led through influence in a matrix organization. You can set direction for people who do not report to you.

• You are credible with engineers and executives. You can discuss agent architectures, cloud infrastructure, and enterprise AI adoption.

• You have built programs from scratch in a fast-moving environment. You do not wait to be told what to do.

• You communicate clearly and directly. You work well across time zones with a global team.

Nice to Have

• Hands-on experience with AI/ML, LLM applications, or agent frameworks

• Experience with SaaS subscriptions, usage-based pricing, and services attach

• Experience working with SIs and cloud marketplaces in EMEA

• Experience in a high-growth startup or open-source company

• Fluency in one or more European languages in addition to English

Compensation and Benefits

We offer competitive compensation that includes base salary, variable compensation for relevant roles, meaningful equity, benefits, and perks. Actual compensation and offerings will vary based on role, level, and location. Team members in the EU, UK, and APAC receive locally competitive benefits aligned with regional norms and regulations.

Compensation Philosophy

We offer competitive compensation that includes base salary, variable compensation for relevant roles, meaningful equity, benefits, and perks.

We are hiring for this role across a range of scope, and the compensation band reflects that. Your offer depends on what we learn about your impact, craft, leadership, and communication during the interview process. We will tell you early where you’re tracking and talk comp with you before offer stage. Team members in the EU, UK, and APAC receive locally competitive benefits aligned with regional norms and regulations.

Benefits

Benefits include medical, dental, and vision coverage, flexible vacation, a 401(k) plan, meals on in-office days in the US and more.