Customer Director

About the role

As a Customer Director at Faculty, you will spearhead ambitious growth across our Public Services portfolio. Blending strategic consulting with AI delivery, you will unlock potential for UK Government departments and international partners.

You will lead multi-disciplinary teams to design AI solutions, navigate multi-million-pound programmes, and build trusting relationships with senior government stakeholders across key areas like the Home Office, Department for Education, DWP, HMRC, DEFRA, and MHCLG.

This is an entrepreneurial opportunity to shape the future of public services by turning cutting-edge AI into operational impact.

What you'll be doing

• Driving sales growth and executing strategic account plans to hit ambitious multi-million-pound revenue targets across central government accounts.

• Leading complex commercial negotiations, bidding opportunities, and pricing proposals for new and existing public sector portfolios.

• Nurturing long-term relationships with senior government budget holders and C-suite stakeholders to ensure high client satisfaction.

• Overseeing cross-functional delivery teams to guarantee high-quality execution of large-scale AI transformation programmes and GDS-style digital products and the associated digital service and technology infrastructure required

• Mentoring team members to accelerate their professional development while supporting scalable business unit growth.

• Proactively identifying innovative, data-oriented AI use cases that solve complex public sector challenges.

• Advising client directors on AI strategy, engineering concepts, and technical implementation to demonstrate continuous value.

• Serving as a key member of the Public Services leadership group, shaping strategic direction, driving commercial growth, and embedding customer excellence across the sector.

Who we're looking for

• You bring a comprehensive background in consulting or public sector strategy, with proven experience leading large-scale transformation programmes across government and public accounts.

• You possess a natural business development mindset, combining an appetite for commercial hunting with deep relationship-building skills to manage multi-million-pound deal processes.

• You bring demonstrable experience in digital government transformation alongside strong commercial fluency in cutting-edge AI capabilities.

• You excel at managing complex stakeholder relationships, guiding senior civil servants through fast-paced, high-stakes programmes with structured problem-solving.

• You bring technical curiosity and acumen to engage confidently with technical teams and advise client directors on AI and advise client directors on the creative and safe applications of AI within their most important areas of business.

• You demonstrate an entrepreneurial, adaptable leadership style with a proven ability to translate intricate technical concepts into real business value.

1. Talent Team Screen (30 minutes)

2. Introduction to Hiring Manager (60 minutes)

3. Discovery Role Play Interview (60 minutes)

4. Commercial & Leadership Interview (60 minutes)