Everseen · Retail and e-commerce
Customer Success Manager I
- Phoenix (Hybrid)
Still open on Everseen's site · checked 6 hours ago
- Experience
- 1–3 years
- Posted
What you'll do
As written by Everseen · Read the original
The Role
The Customer Success Analyst is a high-impact, customer-facing team member dedicated to ensuring our clients' end-users confidently adopt and realize maximum value from our Vision AI solutions.
This role directly bridges the gap between usage data and user behavior. By combining hands-on data analysis with direct client engagement, you will proactively guide users through onboarding, deliver engaging enablement training, and run targeted outreach campaigns to turn struggling users into product champions.
CSM Collaboration & QBRs
Requirements
Profile and Skills
- 1–3 years of experience in a Customer Success, Retail Management or Training and Enablement role.
- Strong presentation and facilitation skills—highly comfortable commanding a room and explaining technical concepts simply to non-technical users.
- High proficiency in organizing and interpreting usage metrics using tools like Microsoft Excel or Power BI.
- Exceptional written communication skills for drafting clear, friendly, and structured user guides.
- A proactive, empathetic, and problem-solving mindset.
- Willingness to travel is essential for this role. There could be up to 50% travel to customer sites.
- Experience working in a SaaS, Vision AI, or retail technology environment is preferred
- Prior experience developing insights and best practice recommendations from raw data and trend analysis is advantageous.
Skills
Working languages
English
Company
Last checked . The details above were extracted automatically; the employer's original posting is the authority.
