Customer Success Manager - French Market

Must-have experience and skills

• Professional working proficiency in English. Both French and English are essential for this role.

• Previous experience in Customer Success, Account Management, Client Management or another customer-facing role.

• A consultative approach: you proactively advise customers rather than simply react to requests.

• Strong ownership and autonomy in managing a customer portfolio.

• The ability to build trusted relationships with senior stakeholders.

• An analytical mindset, with the ability to use customer data to identify risks and opportunities.

• Excellent communication, organisation and stakeholder management skills.

• A genuine interest in customer experience, SaaS and building long-term customer partnerships.

• The ability to manage priorities effectively across a high-volume portfolio.

Strong pluses

• Experience in SaaS, fintech, payments, accounting, ERP or financial software.

• Experience working with Finance, Accounting or Operations teams.

• Experience managing a mid-market customer portfolio at scale.

• Experience with onboarding, adoption, retention, renewals or expansion.

• Familiarity with tools such as Salesforce, HubSpot, Gainsight, Planhat, Intercom or similar platforms.

• Experience working in a Customer Success and Account Management model.
  
  As we are an international team, please submit your application and CV in English.
  
  About Spendesk
  Spendesk is the AI-powered spend management and procurement platform that transforms company spending. By simplifying procurement, payment cards, expense management, invoice processing, and accounting automation, Spendesk sets the new standard for spending at work. Its single, intelligent solution makes efficient spending easy for employees and gives finance leaders the full visibility and control they need across all company spend, even in multi-entity structures. Trusted by thousands of companies, Spendesk supports over 200,000 users across brands such as Payfit, Accor, Welcome to the Jungle, Swile, Big Mamma, Malt and Yousign. With offices in the United Kingdom, France, Spain and Germany, Spendesk also puts community at the heart of its mission.
  
  For more information: www.spendesk.com/press
  
  About our people & culture
  We believe that people do their best work when they’re given the freedom to thrive and grow. That’s why liberation is at the core of everything we do. We empower Spendeskers to take ownership of their work, to navigate ambiguity, and seize every opportunity. Spendeskers come from all over the world (35+ countries and counting!) but we have plenty in common: we're bold, ever-curious, committed to kindness, and tackle every challenge with a positive mindset.
  
  About our benefits
  Our culture is built on trust, empowerment, and growth — with benefits to match!
  

• Flexible on-site policy : 4 days per month remote (non-accumulative) and 3 full weeks remote per year (non-consecutive)

• Lunch 60% funded by Spendesk (Swile Card)

• Alan Premium health insurance

• A Gymlib pass to let off steam after a productive day at work

• Access to Moka.care for emotional and mental health wellbeing

• Latest Apple equipment

• Great office snacks to fuel your day

• A positive team to work with daily!