Customer Success, EMEA

The Role

As a Customer Success Manager (CSM) at Mistral, you will be responsible for managing a portfolio of enterprise customers, ensuring they achieve their goals using Mistral’s solutions. You will serve as the primary point of contact for customers, driving adoption, satisfaction, and long-term success. 

This role is ideal for those who excel in customer-facing environments, enjoy solving complex challenges, and are passionate about turning customer success into business impact.

Customer Success Ownership

• Manage a portfolio of enterprise customers, ensuring they maximize the value of Mistral’s AI solutions.

• Build strong, trusted relationships with key stakeholders, understanding their business objectives and tailoring solutions to meet their needs.

• Lead customer onboarding, adoption, and ongoing engagement to drive product usage and satisfaction.

• Monitor customer health metrics, identify risks, and proactively address challenges to prevent churn.

• Collaborate with Sales to identify upsell and cross-sell opportunities based on customer needs and usage patterns.

• Partner with Product and Engineering teams to gather customer feedback and influence the product roadmap.

• Develop and deliver customer training, enablement programs, and best practices to drive adoption.

• Conduct regular business reviews (QBRs) to align on goals, challenges, and success metrics.

Cross-Functional Collaboration

• Share customer insights with Product, Sales, and Engineering teams to inform product improvements and strategic initiatives.

• Clear obstacles for customers during deployment and adoption phases, accelerating time-to-value.

• Support renewal processes, including contract negotiations, expansion discussions, and coordination with internal teams.

What We're Looking For

• 5+ years of experience in customer-facing roles, such as Customer Success, Account Management, or Solutions Consulting, ideally in a technical or SaaS environment.

• Proven ability to manage enterprise customer relationships, with a focus on driving adoption, satisfaction, and retention.

• Experience working with technical products, with the ability to engage confidently with Data, IT, and Engineering teams.

• Strong communication and presentation skills, including the ability to tailor messaging for technical and executive audiences.

• Business acumen: Ability to identify upsell and expansion opportunities while ensuring customer success.

• Technical aptitude: Familiarity with AI/ML concepts is a plus; ability to understand and discuss technical requirements is essential.

• Hands-on, customer-centric, collaborative, and organized, with a passion for solving complex challenges.

What We Offer

We offer a comprehensive benefits package designed to support your well-being, growth, and work-life balance. Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks.

For the most up-to-date details on benefits available in your location, please refer to our Benefits page.