Contentsquare · Enterprise software

Customer Success Operations Senior Analyst

  • Cairo (Hybrid)

Still open on Contentsquare's site · checked 6 hours ago

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Level
Senior
Experience
2–4 years
Posted

Customer Success Operations Senior Analyst

Contentsquare

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What you'll do

As written by Contentsquare · Read the original

    • Strategic Support: Support CSM regional managers and 1st line managers worldwide.

    • Data & Insights: Participate in Retention Forecasting, CSM Data Operations, and provide deep-dive portfolio management support.

    • Reporting & Analysis: Manage Reporting Requirements and perform Ad Hoc analysis to drive executive decision-making.

    • Lifecycle Management: Participate in Accounts Allocation, customer lifecycle tracking, and the monitoring of all Success KPIs.

    • Continuous Process Improvement: Review and improve Success processes to support global integration and scalability.

    • Operational Rhythm: Drive the leadership drumbeat by managing Meeting Agendas & Notes, as well as the preparation and resourcing for QBRs, All Hands, and Off-sites.

    • Systems & Communication: Liaise with the ISD (Internal Systems & Data) team to validate Tool Requirements, oversee Internal Communication, and ensure system workflows align with CS operational needs.

Requirements

What We’re Looking For

    • Technical Proficiency: Intermediate experience with Salesforce (reporting, dashboards, and data architecture) and Gainsight (Success Plans, Playbooks, and Health Scoring).

    • Experience: 2-4 years of experience in CSM (Success) Operations, Revenue Operations, or Sales Operations within a SaaS environment.

    • Analytical Rigor: Exceptional attention to detail with a GTM business approach to data; you don’t just flag risks, you solve them at scale.

    • Communication: Strong written and verbal English communication skills, with the ability to translate complex data into actionable insights for regional directors.

    • Project Management: Proven ability to work cross-functionally and manage competing priorities in a fast-paced environment.

    • Proactive Mindset: You are a self-starter who proactively identifies friction in the customer lifecycle and proposes scalable solutions.

Why you should join Contentsquare
We invest in our people through career development, mentorship, social events, philanthropic activities, and competitive benefits. We are always assessing the perks we offer to ensure we’re aligned with the employees' needs.
Here are a few we want to highlight:
- Virtual onboarding, Hackathon, and various opportunities to interact with your team and global colleagues both on and offsite each year
- Work flexibility: hybrid and remote work policies
- Generous paid time-off policy (every location is different)
- Lifestyle allowance
- A Culture Crew in every country we’re based in to coordinate regular activities for employees to get to know each other and bond outside of work
- Every full-time employee receives stock options, allowing them to share in the company’s success
- We have multiple Employee Resource Groups, that offer a safe space for individuals who share common identities, life experiences, or allyship to connect, support one another, and passionately advocate for the issues close to their hearts
- And more benefits tailored to each country
Contentsquare is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Your personal data is used by Contentsquare for recruitment purposes only. Read our Job Candidate Privacy Notice to find out more about data protection at Contentsquare and your rights. You can exercise your rights by using our dedicated Data Subject Rights Portal here. 
Your personal data will be securely stored in our hosting provider’s data center in Oregon (US west). We have implemented appropriate transfer mechanisms under applicable data protection laws.
Contentsquare may use AI-assisted tools to help review and screen applications. All decisions involving hiring are made by human reviewers, and your personal data will be processed in accordance with our Candidate Privacy Policy.

Skills

Working languages

English

Company

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