Customer Success Specialist - Netherlands

What you’ll be doing

You act as the primary point of contact for a portfolio of healthcare clients, ranging from smaller accounts to strategic partners.

You develop a success plan for each client, establishing clear goals, adoption milestones, and a shared vision of what success looks like.

You plan and lead kick-off meetings, quarterly check-ins, and year-end reviews, ensuring that renewals never come as a surprise to either the client or us.

You identify risks early—such as declining usage, changing stakeholders, or dissatisfaction—and take action before they escalate into churn risks.

You spot upsell and cross-sell opportunities and pass them on to the appropriate colleagues; you do not handle sales yourself.

You collaborate with the support and implementation teams to ensure a consistent experience for all clients.

You recognize recurring patterns in adoption or complaints and share these insights with the product and support teams.

Who you are

You have proven experience as a Customer Success Manager, Account Manager, or in a similar client-facing role within B2B SaaS; experience in healthtech or the healthcare sector is a plus.

You are comfortable holding strategic conversations with a wide range of stakeholders, from practice owners to healthcare group executives.

You excel at structuring a large, diverse client portfolio, prioritizing based on risk and value rather than who shouts the loudest.

You are data-driven, using usage metrics and signals to prepare for client conversations.

You are proficient in both Dutch and English.

You thrive in a fast-growing environment where processes aren't yet fully defined, and you enjoy helping to build them.

What you get

The opportunity to help build the Customer Success team at a rapidly growing European healthtech scale-up, with room for career advancement.

A competitive salary and benefits package.

Regular team outings and social activities.

A fun and driven team!