Manager, Customer Success (Remote - EMEA)

Must-haves

• 👥 People leadership: You have 2–3+ years of people management experience, with a strong track record of hiring, developing, and retaining Customer Success talent.

• 💼 7-10 years of experience in Customer Success, Professional Services, Account Management, or other customer-facing roles, including supporting large, complex, high-risk enterprise customers.

• 💻 Tech industry experience and relevant Enterprise subject-matter expertise: You’ve worked in an enterprise IT or technology environment and understand the needs and expectations of technical buyers and customers.

• 📊 Operational discipline: You’re comfortable running forecasts, account-health cadences, and structured risk reviews to keep a complex book of business on track.

• 🛠️ Builder mindset: You thrive in environments where not everything is already defined and are willing to roll up your sleeves to solve problems directly.

• 🤝 Low-ego collaboration: You enjoy working within a shared direction, partnering closely with peers, and improving existing processes.

Nice-to-haves

• 🚀 High-growth leadership trajectory: You've progressed from a senior CSM role into first-line leadership and have demonstrated strong potential to take on increasing scope.

• 🤖 Automation and AI familiarity: You're familiar with n8n or the broader automation and AI tooling ecosystem.

• 🏗️ Leadership across environments: You've held Customer Success leadership responsibilities across more than one company and have seen different approaches to scaling teams.

Why join us?

At n8n, you'll have the opportunity to own and shape a new leadership layer in our EMEA Customer Success organization. Our EMEA CS team has grown from 1 to 9 people this year, and you'll lead it through its next stage of growth, working with some of our largest and most technically sophisticated enterprise customers. You'll have real influence over how we evolve our customer journey, operating model, and CS playbooks as the company scales rapidly, without having to start from zero.

Sound like a challenge you're excited to take on? Apply now and help us build the future of automation

n8n is an equal opportunity employer and does not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.

We can sponsor visas to Germany; for any other country, you need to have existing right to work.

Our company language is English.

You care about diversity and inclusion? We do too! Check out our Diversity, Inclusion and Belonging initiatives at n8n (https://www.notion.so/n8n/Diversity-inclusion-and-belonging-n8n-c1bec2fff536422d868b1a438d990e35).

Benefits

• Competitive compensation 💸 – We offer fair and attractive pay.

• Ownership 💪 – Our core value is to “empower others,” and we mean it—you’ll get a slice of n8n with equity.

• Work/life balance 🏖️ – We work hard but ensure you have time to recharge:

  • Europe: 30 days of vacation, plus public holidays wherever you are.

  • US: 20 vacation days, 8 sick days, plus public holidays wherever you are.

• Health & wellness 🩺 –

  • Europe: We provide benefits according to local country norms.*

  • US: Multiple low-premium, low-deductible medical plans with coverage for individuals and families—plus a no-cost premium HDHP option with a pre-seeded HSA—along with dental and vision coverage.

• Future planning 💰 –

  • Europe: We provide pension contributions according to local country norms.*

  • US: 401(k) retirement plan with a 4% employer match.

• Financial security 🛡️ –

  • Europe: We provide benefits according to local country norms.*

  • US: Company-paid short-term and long-term disability insurance, plus life insurance to support you and your loved ones.

• Career growth 📈 – We hire rising stars who grow with us! You’ll get €1K (or equivalent) per year to spend on courses, books, events, or coaching to level up your skills.

• A passionate team 🤩 – We love our product, and we prove it with regular hackathons where we see who can build the coolest thing with it!

• Remote-first 🌏 – Our team works remotely across Europe, with regular off-sites for team bonding. Some roles, like sales in the US, are hybrid—please check the job description.

• Giving back 🤝 – We're big fans of open source, and you'll get $100 per month to support projects you care about.

• Transparency 🙏 – We all know what everyone’s working on, how the company is doing—the whole shebang.

*Country and/or State specific details provided in your employment agreement.